Assistant Director, Quality and Outcomes

Location: New York

The Assistant Director, Quality and Outcomes supports Heart Share’s Data and Innovation program by leading quality improvement, outcomes measurement, and analytics initiatives across child welfare, clinic, education, and developmental disabilities services. This role collaborates with program leaders to transform operational data into actionable insights, ensuring continuous improvement and measurable impact. The position is hands-on, focusing on data-driven evaluation and improvement without direct staff supervision.

Essential Functions and Primary Responsibilities of Position:

Lead continuous quality improvement activities across child welfare, clinic, education, and developmental disabilities services programs.

Partner with program leaders to define performance problems, analyze root causes, design improvement strategies, and evaluate results.

Apply structured methods such as Plan-Do-Study-Act cycles, root-cause analysis, and process mapping to drive improvement.

Develop, document, and refine measures of service quality, program performance, and participant outcomes.

Build, maintain, and enhance Power BI dashboards and scorecards to visualize program performance and outcomes.

Query, validate, and analyze data from multiple source systems using SQL and other analytical tools.

Translate complex data findings into clear visualizations and actionable recommendations for program and executive audiences.

Collaborate with Compliance and program teams to identify systemic improvement opportunities and support coordinated follow-through.

Coach program leaders and staff in using dashboards, measures, and quality improvement methods to enhance service delivery.

Maintain documentation for measures, dashboard logic, validation processes, and known limitations.

Bachelor’s degree in social work, public health, public administration, human services, data analytics, program evaluation, or a related field; equivalent relevant experience may be considered. Required At least five years of progressively responsible experience in quality improvement, program evaluation, analytics, performance management, or human services.

Experience facilitating structured quality improvement initiatives and communicating analytical findings to nontechnical audiences.

Proficiency in data analysis, visualization, and reporting tools such as Power BI and SQL.Strong understanding of child welfare, clinic, education, or developmental disabilities service environments.

Excellent analytical, problem-solving, and communication skills with the ability to translate data into actionable insights.

Master’s degree in a related field. Preferred Benefits What  we offer once YOU join our growing family:

At Heartshare we offer a comprehensive benefit package based on full-time/part-time status. You can expect:

Rewarding Work in a team environment.

Paid vacation, sick, personal days, and holidays.
403(B) retirement plans with employer contribution.

Health, dental, vision and life insurance.

Employee Assistance Program (EAP).Flexible spending account (Dependent Care, Medical, Parking, and Transit).Employee Appreciation Programs and Events.

Heartshare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to Leaves.

About Heartshare

Who WE ARE:

For over 150 years, Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated.

To learn more about Heartshare, please visit our website rtshare.org or follow us on Twitter Linked In You Tube Instagram Facebook Tuition Assistance Program.

Professional Development opportunities.

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