Community Ambassador​/Receptionist & Guest Services

At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:
Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

The Community Ambassador/Reception & Guest Services is responsible for creating a welcoming, inclusive environment while ensuring seamless front desk operations and coordination of meetings and events. This role reports to the Lead Office Services Associate or Client Relations Manager and serves as a key point of contact for visitors, residents, and internal teams. The position plays a vital role in enhancing community engagement and operational efficiency and is classified as non-exempt.

• Deliver a warm, professional welcome to all visitors and community members, ensuring a positive first impression.
• Engage with individuals to understand needs and provide accurate information about community services, amenities, and events.
• Manage front desk operations, maintaining an organized and professional reception area.
• Handle incoming calls, route inquiries appropriately, and ensure clear internal communication.
• Coordinate and schedule meetings, ensuring availability of participants and necessary resources.
• Oversee meeting logistics, including room setup, audiovisual equipment, and catering arrangements.
• Prepare and distribute meeting materials such as agendas, presentations, and supporting documents.
• Provide technical support for virtual and in-person meetings, troubleshooting issues as needed.
• Plan and support community events, managing logistics, invitations, and on-site execution.
• Facilitate communication across departments and distribute community updates through various channels.
• Build strong relationships with community members to encourage engagement and gather feedback for continuous improvement.
• Participate in ongoing training programs to enhance role effectiveness and service delivery.

• Strong customer service orientation with a client-first mindset.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and familiarity with virtual meeting platforms.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Attention to detail with a high level of accuracy.
• Problem‑solving skills with the ability to make sound decisions within scope.
• Ability to handle confidential information with discretion.
• Positive attitude with strong interpersonal and relationship‑building skills.
• Adaptability, flexibility, and the ability to prioritize changing demands.
• Basic technical troubleshooting skills for meeting and conferencing tools.
• Ability to lift or move 40 lbs. or greater.
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time.

Education:

High school diploma or equivalent required; associate or bachelor’s degree preferred.

Experience:

Minimum of 1 year of experience in customer service, front desk operations, hospitality, or a related field.

Technical

Skills:

Proficiency in Microsoft Office Suite (Word,…