Fractional Chief of Staff

Business Operations and Management

• Ensure research projects are delivered on budget and schedule including accurate time tracking, proper utilization of resources, and high-quality documentation.
• Support Management and Research and Product Teams with ongoing resource planning and allocation, adjusting goals and expectations with project tracker, and managing budget.
• Onboard and manage vendors and experts. Manage contracts to ensure delivery and quality of services are within established terms.
• Execute administrative processes that enable organizational efficiency, profitability, and growth.
• Maintain robust contracts management and reporting system; ensure that the contract billing and collection schedule is adhered to and that financial data and cash flow are consistent and support operational requirements.
• Track and manage budget, forecasting. Provide financial reporting for Boundless management as well as external stakeholders.
• Establish and maintain an operating cadence—regular check-ins, clear priorities, and action tracking—that keeps the team aligned and accountable. Give the CEO concise, regular visibility into status, progress, and risks.
• Create and maintain systems, processes, and SOPs as decided with the CEO to streamline operations and capture institutional knowledge.
• Review, redline, and edit customer and partner agreements (NDAs, MSAs, SOWs, and partnership and vendor contracts), identifying risks and non-standard terms, proposing suggested edits for the CEO's review, and coordinating with outside counsel when specialized legal review is needed.
• Administer and coordinate contracts end-to-end—client, vendor, and partner—ensuring that deliverables, terms, and timelines are met.
• Track and manage budgets and forecasting; provide financial reporting for Boundless' management, research projects, and investors.

• Help answer inbound technical and security requests—e.g., customer IT/security risk assessments and vendor technical questionnaires. Triage requests, ask the right questions internally, pull in the product/tech team, and assemble a complete response.
• Maintain and oversee changes to the company's operational tool stack (e.g., Hub Spot); manage user onboarding and offboarding and access across business platforms.
• Oversee upgrades in technical systems, software, and hardware, and train team members on new system functionality.
• Help establish and maintain systems and processes to streamline operations.
• Maintain accurate, confidential files and data records.

• Assist with hiring needs including expansion of research team, tech support and an ongoing class of interns.
• Administer all HR functions including full talent acquisition cycle, employee relations, data management, payroll, benefits planning and administration, visa sponsorship, compensation, and performance management.
• Collaborate with onboarding and transitioning team members, managing user onboarding onto business platforms - e.g., Hub Spot, Click Up, Just Works.

• 5–7+ years of operations and/or program management, ideally at a fast-growing startup, scale-up, or small business.
• Track record of running day-to-day operations for a small team and keeping projects on time and on budget.
• Demonstrable experience supporting scalable, efficient processes that bring structure to a rapidly growing environment.
• Strong contract administration and financial-operations skills: budgets, forecasting, and reviewing, redlining, and editing customer and partner contracts. Experience with government contracts (FAR / DCAA-aware processes) is a plus.
• Ability to understand company financial projections and costs, and to interpret and analyze project budgets and revenue…