Regulatory Operations Lead

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

Regulatory Operations Lead, you will lead complex compliance and operational programs directly supporting Via's transit partnerships. You will oversee end-to-end regulatory operations, ensure strict adherence to public transit rules and safety standards, integrate modern AI-driven operational tools, and drive strategic cross-functional execution.

This role is based in NYC with a 3x per week office requirement.

• Regulatory Compliance & Governance: Manage and ensure full compliance with federal, state, and local transit regulations, accessibility mandates (e.g., ADA), and contractual public transit requirements (e.g., FTA).
• AI & Automation Integration: Modernize operational compliance by integrating AI tooling, automated reporting pipelines, and predictive risk detection; replacing legacy transit paperwork with scalable AI solutions.
• Operational Performance &
  
  Risk Management:
  
  Build the analytical infrastructure to monitor service-level agreements, conduct strategic audits, and ensure 100% operational audit-readiness across our US markets.
• Program & Project Management: Build and manage structured systems and visual tracking workflows to manage complex compliance dependencies, timelines, and execution priorities.
• Cross-Functional Collaboration: Partner directly with Legal, Expansion, and Market Operations teams to seamlessly integrate regulatory requirements into daily operational execution and organizational workflows.

• Experienced operations manager, with at least 6+ years of experience and hold a Bachelor's degree
• Independent self-starter who thrives in fast-paced environments and feels comfortable with a high level of responsibility
• Expert project and program manager with strong skills in building systems to calendar, monitor, and track complex dependencies across cross-functional teams
• Effective communicator who excels in conducting complex operational analyses and distilling key insights for various stakeholders
• Project ownership mindset:
  Effective at managing multiple tasks simultaneously, comfortable taking on responsibility, and working in an independent manner
• Collaborative team player skilled at generating buy-in and working effectively across legal, policy, and operations teams
• Detail-oriented executor who is obsessively action-oriented, thrives operating autonomously, and maintains rigorous standards
• Prior compliance background or Salesforce experience is a plus, but not required—skills can be learned on the job

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $130,000 - $165,000 / year
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

Via is an equal opportunity employer.

As set forth in Via’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

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