Non-Teaching Adjunct, CUNY Reconnect Success Coach

Non-Teaching Adjunct, CUNY Reconnect CRM Enrollment Communication Specialist

Completes non-teaching projects or complex work in support of a Campus or University administrative or academic department. This work is generally of a temporary nature and requires specialized experience or expertise.

Non-Teaching Adjunct

Non-exempt

• Queensborough Community College seeks a detail-oriented Non-Teaching Adjunct (NTA) to provide part-time technical and operational support for QCC’s CUNY Reconnect recruitment, admissions, and enrollment initiatives. The position will leverage Slate to strengthen outreach, engagement, and enrollment support for adult learners, including prospective applicants and individuals seeking to return to college.

Reporting to the Director of Admissions, Recruitment & International Student Services and working collaboratively with the Student Communications Manager, the NTA will assist with assigned CRM projects, including system configuration, automated communication workflows, data management, reporting, and process improvements. These efforts will focus on improving application completion, enrollment conversion, and the overall student experience while enhancing operational efficiency.

This is a part-time, project-based position working up to 15 hours per week. Responsibilities will be prioritized according to CUNY Reconnect objectives and departmental needs.

• Assist with assigned Slate CRM configuration, testing, and enhancement projects, including queries, reports, dashboards, forms, portals, and automated workflows.

• Support the development and refinement of CRM processes to improve admissions operations and the student experience.

• Assist with identifying opportunities to streamline application processing, recruitment, and enrollment workflows.

• Help identify, document, troubleshoot, and test solutions to CRM-related issues in coordination with the Student Communications Manager and other appropriate staff.

• Support the testing and implementation of new Slate functionality and system enhancements as assigned.

• Assist with building, testing, and maintaining targeted communication campaigns for prospective CUNY Reconnect students, applicants, and incoming students.

• Support the development and refinement of automated communication workflows related to recruitment, application completion, admissions decisions, and enrollment.

• Assist with audience segmentation and personalized messaging to improve student engagement and enrollment conversion.

• Help review communication performance, including email engagement and response metrics, and identify opportunities for improvement.

• Collaborate with the Student Communications Manager to maintain consistent, accessible, and student-friendly messaging for adult learners.

• Develop and maintain assigned Slate queries and reports to monitor Reconnect inquiries, applications, admissions, and enrollment.

• Assist with tracking the progression of adult learners through the recruitment and enrollment pipeline.

• Support the identification of students who may benefit from additional outreach or enrollment assistance.

• Monitor data accuracy within assigned CUNY Reconnect CRM records and assist with data cleanup and validation.

• Assist with reviewing communication engagement metrics to identify opportunities to improve outreach effectiveness.

CUNY is an equal opportunity employer, is committed to increasing the diversity of its workforce and is dedicated to recruiting and retaining professionals who share the College’s commitment to equity. It welcomes nominations of, and applications from members…