Mid-Level IT Support Child Welfare

Title

Mid‑Level IT Support with Child Welfare

New York, New York

24 Months

NY State – Office of Children & Family Services (OCFS)

SLG – 19 – 11052

09/09/25 5:00 PM

Provide support for child welfare applications and initiatives.

• Day to day tasks to be performed by candidate include:
• Provide CONNECTIONS user support via in‑person, email and telephone
• Provide direct, on‑site instruction to individual users and small groups
• Provide instruction on newly released functionality
• Deliver presentations to line staff
• Monitor compliance with data entry requirements
• Review training materials
• Provide technical assistance with data warehouse

• Experience (5+ Years)
• Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms – beyond that of a Programmer.

• This is an 100% Onsite
• 44 months of experience providing IT support in a Child Welfare environment. Child welfare is defined as child protective, foster care / permanency or preventive services.
• 44 months of experience providing implementation support services for new application builds in a child welfare environment. Child welfare is defined as child protective, foster care / permanency or preventive services.
• 44 months of experience providing on‑site user support for a large scale (15k + users) distributed child welfare application. Child welfare is defined as child protective, foster care / permanency or preventive services.
• 44 months of experience working on a large scale (15k+ users) roll out starting with a needs assessment, moving to production rollout and ending with ongoing support.
• Bachelor’s Degree
• Résumé
• Copy of Candidate Identification (i.e., Driver’s License/Green Card/Visa and Passport if applicable)
• Any documents referenced in the above Requested Qualifications (i.e., professional certifications, degrees, etc.)