Care Management Supervisor

Casework Supervisor

Location: Brooklyn, NY

Reports to: Executive VP of Integrated Health

Department: Integrated Health Care Management

Schedule: Full Time / Hybrid

Salary: $55,000 - $60,000 per year Hiring Incentive: $1,500 after 500 worked hours.

Mercy First is a not-for-profit human and social service agency founded by the sisters of Mercy/Hermanas de las Misericordia in 1894. We serve children and families in Brooklyn, Queens, and Long Island through preventive and family foster care services, group homes, and short‑term residential services for unaccompanied migrant children. Each year we support more than 3,000 children, teenagers, and families, helping them overcome obstacles and realize their full potential.

• Services are family‑driven and youth‑guided, based on each child’s and family’s strengths and needs.
• Care is individualized to meet established goals and outcomes.
• Supports are community‑based, with system management residing at the community level.
• Methodologies follow evidence‑based practices and are trauma‑informed.

A Casework Supervisor provides support and supervision to assigned staff, including Caseworkers and Socio‑Therapists, as they work with children, youth, birth families, and foster families.

• Master’s Degree in Social Work or related field.
• At least 2 years of supervisory experience in child welfare.
• At least 2 years of experience in foster care.
• Knowledge of child development stages and family dynamics.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Word and Outlook.
• Ability to engage with clients.
• Valid driver’s licence preferred.
• Commitment to Mercy First’s Mission, core values, Sanctuary Commitments and DEIB.

• Oversee all aspects of assigned cases.
• Hire, train, supervise and evaluate assigned staff.
• Coordinate monthly staff meetings.
• Assist caseworkers in developing realistic treatment goals.
• Ensure staff conduct field visits to client homes, schools, and treatment centers.
• Conduct monthly foster home visits to assess quality of care and safety.
• Ensure required services (medical, developmental, clinical, educational) are provided and outcomes monitored.
• Maintain required documentation within established time frames.
• Attend and contribute to ACS and agency staff meetings and trainings.
• Mentor new staff and provide shadowing opportunities.
• Respond to emergencies as needed.
• Assist with budgetary processes.
• Maintain program statistics and prepare reports.
• Represent the program at community and professional organizations.

• Comprehensive health insurance (medical, dental, vision) for employee and family.
• 403B retirement benefits.
• Employer‑paid life insurance and long‑term disability insurance.
• Generous paid time off: vacation, personal, sick, 12 paid holidays.
• National EAP employee assistance program.
• Insurance discounts for staff and families.
• Professional and personal development trainings.
• Employee wellness program.
• Employee recognition activities.

Mercy First is an inclusive, anti‑racist, multicultural organization and an Equal Opportunity Employer who welcomes prospective employees from diverse backgrounds. We do not discriminate on the basis of race, color, national origin, alienage or citizenship, religion, sex, sexual orientation, gender identity, disability, age, military status, marital status, pregnancy, genetic information or any other status protected by law.

Mid‑Senior Level

Full‑time

Business Development and Sales (Individual and Family Services)