PIU Researcher

Apply for the PIU Researcher role at NYC Administration for Children’s Services
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The selected candidate will be offered a salary between $44,545 – $51,227.

The Administration for Children’s Services (ACS) protects and promotes the safety and well‑being of children and families through child welfare and juvenile justice services and community supports. ACS manages community‑based supports and foster care services, and provides subsidized child care vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement, and programs for youth in the community.

The Division of Child and Family Well‑Being (CFWB) works to ensure families and children have the critical supports they need to thrive and exercise self‑determination. CFWB leverages concrete resources, stakeholder relationships, and community and family strengths to drive toward greater equity and social justice, reduce disparities and disproportionality in the child welfare system, and create conditions that foster well‑being for families and children across New York City.

The Office of Child Care Operations (CCOPs) provides a range of resources to support access to child care vouchers for eligible low‑income families. These vouchers serve more than 35,000 families across New York City and are used at hundreds of community‑based child care programs and providers. CCOPs has multiple teams that support families applying for care and that provide technical assistance for child care providers, processing hundreds of applications and inquiries each week.

The Provider Inquiry Unit (PIU) researches and investigates provider payment/enrollment issues that could not be resolved by CFWB Call Center agents. PIU staff work very closely with the ACS Finance/Voucher Payment Unit (VPU) as well as with YMS Management Associates Inc., the ACS contracted payment agent for subsidized voucher providers. PIU is also responsible for provider closures in ACCIS as a result of action by OCFS.

• Assist parents and providers with child care issues and inquiries.
• Process and maintain provider payment options and IRS confirmation.
• Process provider closings and parent notifications to assist with child care options.
• Provide technical assistance to HRA with child care issues including enrollment adjustments and transfer of ACS cases.
• Research parents/providers information in ACCIS, CCFS, CCATS, Work Track, NYCWAY and HRA1
  
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• Modify and correct child‑care enrollments in ACCIS to allow proper processing of child‑care payments.
• Maintain liaison between two or more agencies/units by obtaining/conveying information, providing feedback, to facilitate cooperation, coordinate activities, and maintain current records.
• Answer mail/telephone/inquiries from clients, courts, etc., by referring to case records, informing inquirers of case status, and advising on actions to be taken or other information.

Section 424‑A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child‑caring responsibilities has been the subject of a child abuse and maltreatment report.

Please go to (Use the "Apply for this Job" box below). or  for current NYC employees and search for Job . No phone calls, faxes or personal inquiries permitted.

• High school graduation or equivalent and three years of experience in community work or community‑centered activities related to the duties described above; or
• Education and/or experience which is equivalent to the above.

Public Service Loan Forgiveness:
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, visit the U.S. Department of Education’s website at .

New York City residency is generally required within 90 days of appointment. City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. Discuss the residency requirement with the agency representative at the time of interview.

The City of New York is an inclusive equal‑opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based on any legally protected status or characteristic, including but not limited to sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.