Event Production Manager

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well.

If you're interested in creating inspiring moments of connection, consider joining our team.

Convene Hospitality Group is seeking an experienced and dynamic Event Production Manager to lead the critical launch and ongoing success of Event Operations at Convene 555 Broadway, a premier 32,000 sq. ft. meetings and events venue in the iconic SoHo neighborhood. This role will own the planning, execution, and delivery of all client events, ensuring every function meets Convene’s premium hospitality and production standards from day one.

The Event Production Manager will report directly to the General Manager.

Location: SoHo neighborhood, New York City, within the landmarked Scholastic Building.

Size: 32,000 square feet.

Capacity: Full venue buyout capacity of just over 450 guests.

Spaces: Features seven unique meeting and event spaces, including a main hall, breakout spaces, a boardroom, and galleries for networking and receptions.

• Key Amenities: Offers a white box space for branding, in‑house catering with customization, in‑room AV technology supported by an on‑site team, and dedicated hospitality resources. It is also easily accessible via public transportation.

The Event Production Manager will act as the primary point of contact for the client during the planning process while also liaising with our on‑site event, technology, and control room teams to ensure a seamless meeting event experience from start to finish. The Event Production Manager will ensure that the client’s vision for their event is executed, and that the client is fully supported from kick‑off to post‑event.

The Event Production Manager acts as project manager and ensures completion of on‑site responsibilities by the Event Operations Team. The Event Production Manager supports our hybrid, virtual, and physical meetings products. The Event Production Manager lives Convene’s values and exhibits our hospitality standards at all times.

As the Event Production Manager, you will:

• Plan and oversee all aspects of meeting programs across our physical, hybrid, and virtual products.
• Effectively communicate verbally and in writing with all levels of associates, clients, and all Convene departments in an attentive, friendly, courteous, and service‑oriented manner.
• Effectively listen to, understand, and clarify concerns raised by associates and clients.
• Serve as a pre‑sales support function for our Sales team to advise on applicable deadlines and requirements to ensure a successful event; work closely with Sales to prepare room diagrams and photos, and facility insights; assist relationship managers in getting clients through the contract phase.
• Schedule and host kick‑off call with client.
• Develop event timelines, communicate and enforce all pre‑production deadlines to clients.
• Serve as the primary point of contact for the client leading up to day‑of event, facilitating conversations to understand their needs for all aspects of their program including but not limited to culinary, service, and AV.
• Prepare and distribute all room diagrams.
• Work closely with culinary and service team to finalize menus and timing.
• Partner closely with our AV teams to ensure the client’s AV needs are understood, communicated to AV Operations, and executed properly.
• Recommend and/or coordinate with third‑party vendors for event enhancements and experiences (florists, musicians, branding, linens, etc.) as required.
• Host client Run‑of‑Show Review with AV Production team for Hybrid Events.
• Create and maintain detailed event documentation for each booking.
• Track project timelines and status updates in Clickup.
• Responsible for the creation of PEOs…