Show Caller

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models:
Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

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Location: New York – This is a full-time, on-site role.

In this capacity, the ideal candidate would represent the FIRST brand as an implanted team member for one of our Solutions accounts in a well-known technology company and assume the role of Show Caller. This position is ideal for someone with strong technical production experience in the live event and broadcast industry. This role will orchestrate the execution of cues on complex shows and broadcasts.

You’ll liaise with FIRST teams and our client on a daily basis.

For events, the goal is to provide a seamless technology experience to all attendees, press and partners, as well as create a more efficient and reliable technical environment for event staff and vendors. This role will report into the Team Lead, Production Coordinator.

• Organize and run client rehearsals and “day of” production of live events
• Serve as show caller for all technical cues
• Responsible for supervising and directing the control room tech team during events to execute the vision of clients and producers
• Responsible for the tech teams readiness on complex events
• Responsible for maintaining all event production deliverables and media for shows / events
• Coordinate across teams to ensure all technical requests for events are executed as desired
• Works with Venue Technical Director to develop technical cue to cue documentation
• Manage client expectations on production issues
• Participate in creative team brainstorming sessions
• Identify new and alternative ways of approaching FIRST’s technical production offering to clients by collecting feedback, identifying trends and implementing changes
• Ensure team adheres to standard operating procedures and compliance processes
• Actively discuss technical errors and ensure that they will be rectified/escalated accordingly
• Maintain comprehensive event files and keep precise records for the client
• Develop, mentor, and provide feedback to team members on an on-going basis
• Serve as a dedicated in-room client resource focused on technical execution, elevated customer experience and communication between the tech team and host
• Provide host with insights and best practices to fully capitalize off services and technology available
• Lead production calls and disseminate information accordingly
• Develop a detailed technical production plan and timelines in partnership with the key stakeholders
• Identify external equipment or staffing needs and communicate them to the Production Coordinator
• Define day‑of‑show communication methods, including tech chats, communication channels.. ,.. ,..To watch this performance draft functions…
• Communicate risks impacting the host's vision to stakeholders promptly
• Communicate budget-impacting changes to the host and maintain accurate billing information with the Production Coordinator
• Work with other Show Callers / Senior Technicians to create a Run…