Control Room Technician

Advanced Systems Group, LLC enables creativity through better technology and operations for media creatives and content owners. From acquisition to delivery, on-premises or in the cloud, ASG ensures our clients’ success through tailored solutions. One of North America’s largest Media and Entertainment Technology and Operations suppliers, we provide engineering services, physical and cloud integration, training, support, and managed services. ASG delivers customized operations and services for all phases of media production, including creative and engineering.

Founded in 1997, and providing nationwide services, ASG has teams based in North America, South America, and Europe.

As a Control Room Technician, you’ll create and operate livestream broadcasts, working as an Image Operator/AD, Carousel Operator, Xpression Operator, Remote Coordinator, or Prompter. This is a Flex, on-site position based in Midtown Manhattan, New York. You’ll maintain and update tracking documents, partner closely with the producer team on incoming requests and changes, and manage ASIN/SKU information to keep production running efficiently.

You’ll work with tools including OBS, Xpression, and AWS Media Live to ensure quality streams and provide top-notch customer service with a solutions-oriented mindset. The right person excels at detail, communication, creative problem-solving, and navigating deadline pressures.

This is a flex position with variable hours, working as needed based on business needs. Occasional early, late, or event-based support may be required.

• Manage the creation of all broadcasts.

• Own and maintain tracking documents containing all broadcast information.

• Collaborate daily with the producer team to manage incoming requests and all changes.

• Add all ASINs/SKU information to broadcasts.

• Manage creation and influencer proxy access for all channels.

• Diagnose issues in the Creator App and troubleshoot with the product team.

• Create and maintain SOPs for daily functions and new developments.

• Stay in close and frequent communication with the control room team, including the director.

• Moderate live chats.

• Manage rollout videos and track them.

• Start, stop, monitor, and configure streaming encoders and apps such as Restream, AWS Elemental Media Live, AWS Elemental Media Connect, AWS Cloud Watch, AWS S3, EEG Falcon, EEG Lexi.

• Monitor live streams to confirm proper audio, video, captions, lip sync, and stream stability.

• Manage and set closed captioning.

• Build and prep graphic assets (full frame images and b-roll) and operate all livestream broadcasts.

• Assist the director with rundown timing.

• Manage rundowns in Shoflo/Airtable.

• Stay updated on the Client's platform trends, features, and best practices to enhance our live streaming efforts.

• Set up Xpression before each stream for the director to remotely control.

• Manage screen grabs of remote sets for Airtable documentation.

• Analyze and deliver critical data to the production crew via internal tools as needed.

• Make decisions on remote stream content placement and oversee trafficking.

• Operate independently in a directorial way by setting up shots and identifying optimal camera movements.

• Partner with TD/director and engineering team to onboard and manage the flow of remote guests.

• Manage the process of greeting remote talent and guests, ensuring they are prepared and providing tools and guidance needed for production.

• Manage communication between the control room, remote talent, and remote crew.

• Work directly with the producer team, talent, and talent teams.

• Roll prompter during in-studio shows.

• Manage product pages of show for talent.

• Work with talent on font sizing.

• Build and manipulate graphics in Xpression.