Customer Service - Call Center Supervisor

Overview

Customer Service - Call Center Supervisor role at Suffolk County Water Authority. Join to apply for the Customer Service - Call Center Supervisor role at Suffolk County Water Authority.

• Assist Call Center management by monitoring work and call queues, work orders, and volume of work.
• Check computer entries and the accuracy of information provided to internal and external customers.
• Maintain Call Center workflow to ensure phone coverage and the timely performance of all tasks.
• Review and resolve customer concerns advanced by clerical staff in a proper and timely manner.
• Identify and communicate areas in need of training and/or policy changes to facilitate exemplary customer service.
• Assist in the development and attainment of key performance goals and metrics for the Call Center.
• Facilitate a positive work environment; answer questions and provide assistance/direction to staff.
• Distribute and document petty cash funds; monitor cash drawers, bank deposits, and miscellaneous monetary deposits.

• Minimum 5 years’ customer service experience in a call center environment required.
• 2 years’ experience in a supervisory role required, 5 years’ experience preferred.
• Associate’s Degree required;
  Bachelor’s Degree in Business Management or related field preferred.
• Proficient in MS Office required; knowledge of SAP preferred.
• Excellent interpersonal, customer service, and written and oral communication skills required.
• Possess excellent listening skills, the ability to delegate tasks, and the ability to problem solve and defuse situations.
• Must be able to facilitate positive working relationships and customer interactions.
• Ability to work evenings, weekends, holidays, or during emergency situations as needed.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Customer Service
• Industries:
  Utilities

The Authority may accept an equivalent combination of education and experience to meet the requirements. Typical work schedule:
Monday - Friday 8:30 a.m. – 5:00 p.m. Days, hours and location are subject to change based on operational needs of the department. Salary range: $73-85k. Suffolk County residency is highly preferred. Interested candidates should submit their application and resume via the SCWA website () and click on “Career Opportunities.”

Applicant’s typical work schedule and other notices apply as per policy. (The Authority shall not employ relatives of employees as defined to mean an employee's spouse, child, stepchild, stepparent or direct descendant of grandparents of the employee as defined in the New York State General Municipal Law 810.)

Get notified about new Customer Service Supervisor jobs in Suffolk County, NY.