Account Manager

Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!

Be the front-facing team member that ensures client satisfaction for existing clients. They will be responsible for improving Customer Loyalty and satisfaction and growing the book of business overtime. Candidates should be comfortable presenting to groups of people and have experience building and maintaining relationships with clients.

• Manage new and existing relationships with contracted agencies.
• Oversee rollout of services for newly acquired clients to align both parties’ interests.
• Upsell additional products and services to existing clients.
• Ensure retention and client satisfaction.
• Communicate internally all client requests and projects to facilitate completion.
• Research issues reported by clients and resolve them or elevate to the appropriate department.
• Respond to client emails and phone calls including items escalated through our technical support team, Client Manager or Helpdesk.
• Provide ongoing education for all Securus Services products and services.
• Perform other duties as assigned.

• Excellent oral and written communication & presentation skills.
• Ability to present a professional and friendly attitude towards clients.
• Must be able to multitask with attention to detail and effectively manage time.
• Ability to work under pressure, meet deadlines, and mitigate risk and conflict positively.
• Flexible and enthusiastic to learn new skills and problem solve solutions.
• Ability to develop ongoing rapport with clients and consumers and deliver value and relevant information.
• A positive, collegial attitude and a high level of professionalism is essential.
• Strong relationship management skills.
• Ability to work well in an energized, fast‑paced, entrepreneurial, and collaborative environment.
• Proficiency in Microsoft Office, Salesforce and capable of learning new technology.

• High School Diploma or GED.
• 3+ years relevant experience in a SaaS, Consultative Sales or Sales Support organization.
• OR equivalent combination of experience and education.

• Bachelor’s Degree.
• Experience working on or as part of a client relations team (preferred).
• Experience in Government/Corrections based industry.

• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment.
• Occasionally may need to reach, stoop, or kneel.
• Up to 50% travel for customer meetings, industry events or other requests.

At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.

• $65,000.00 - $ per year.
• Eligible for $255 to purchase company equipment (keyboard, monitor, headset, etc.).

Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work‑related injury, veteran status, genetic information, marital status or any other factor that the law protects from employment discrimination.

We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.