Information Operator

Location: Town of Florida
Information Operator page is loaded## Information Operator time type:
Full time posted on:
Posted 6 Days Agojob requisition :
JR100147

Salary Range:$33,823.14 - $63,789.96

DISTINGUISHING CHARACTERISTICS OF WORK  This is specialized communication work, receiving and screening non-emergency telephone calls for service in the 911 Communications Center. Employees in this classification are responsible for the accurate and effective evaluation of, and response to telephone calls for information and to alleviate the phone lines and resources for other operators taking emergency calls. Independent judgment is exercised in determining the need of the telephone call;

whether the operator will be able to provide an accurate response or must transfer to the corresponding department for further assistance. Supervision is received from a communications supervisor who reviews work for conformance to proper procedures and who confers with the employee on unusual or difficult non-emergency calls. The Information Operator may also be required to train and supervise as needed.

This position requires confidentiality and professionalism.
ESSENTIAL EXAMPLES OF DUTIES  The following illustrates examples of some of the essential duties and responsibilities of the Information Operator. There may be other essential functions, not listed below, in order to accomplish the tasks as presented by the Supervisor.  
• Serves on a rotating shift schedule.  
• Receives telephone calls and routes inquiries that may require the City’s assistance but aren’t emergencies.  
• Operates the telephone switchboard and responds to calls in a prompt and effective manner.  
• Performs all assigned tasks in compliance with Federal, State, County and City laws and ordinances as well as Departmental rules and regulations.  
• Receives telephone calls from the public relative to the reporting of non-emergency situations or questions.  
• Contacts City departments and directs them to the appropriate locations when necessary.  
• Records all required information on Log Cards, automated terminals and/or other related forms as deemed necessary.  
• Performs equipment tests on a regular basis.  
• Performs clerical duties such as light typing, photocopying, filing and inventory control.  
• Maintains activity records of telephone calls received and action taken.  
• Successfully assist the caller, either by providing information or transferring the call to the appropriate department for more accurate information.  
• Input call records onto the Clarity Value platform to track the caller’s requests.  
• Performs related work as required.
KNOWLEDGE, SKILLS, AND ABILITIES  
• Knowledge of common City practices, procedures and methods.  
• Knowledge of the proper legal functions of government agencies, sufficient to answer or redirect citizen inquiries.  
• Knowledge of the roadways and political boundaries of the incorporated city area.  
• Knowledge of the organizational structure of City departments and key personnel.  
• Knowledge of City facilities, local geography, landmarks and jurisdictional boundaries.  
• Skilled in the use of computer terminals, advanced multi-line telephone equipment, computer aided dispatch system, records management systems, radio communication and related equipment.  
• Ability to perform a variety of clerical duties including, but not limited to photocopying, filing and inventory control.  
• Ability to communicate effectively with the public by means of the telephone or person to person contact.  
• Ability to deal calmly and effectively with the public.  
• Ability to keep simple records.  
• Ability to hear accurately and speak clearly, using good diction.  
• Ability to analyze information from a variety of sources, assesses a situation, use sound judgment in drawing valid conclusions and takes appropriate action in non-emergency situations.  
• Ability to prepare and maintain accurate files, logs and other written or computerized records and reports.  
• Ability to spell correctly and write legibly using correct grammar.  
• Ability to verify information and solve discrepancies.  
• Ability to look up information in directories by index or cross…