Customer Service Specialist

Do you love product and engaging with customers? Are you a systems thinker who think on their feet and can take individual data point to implement solutions? We’re looking for a customer experience specialist to join our team and provide outstanding service to our customers and residents, and help us scale our investor product. If you're tech-savvy, a problem-solver, and ambitious we'd love to hear from you.

• Be our front line of communication with our investors and residents (we use Helpscout).
• Communicate with our software development team on bugs, technical issues and product suggestions through ticket creation and management (we use Jira).
• Always strive to deliver a service experience to our investors and residents that exceeds their expectations.
• Collaborate with your teammates to solve problems, support each other and improve the customer experience for all.

• Detail oriented, multitasking pro, highly organized and efficient
• Ships fast
• Comfortable working with our tech stack (Jira, Helpscout, Figma, Mixpanel...)
• Bonus Points
• Customer success/support or tech support experience at a tech company or startup
• Experience in real estate, investing or fintech
• Navigate large amounts of data (run queries, Python, SQL..)

Landa is a real estate investing app that allows anyone to become an investor from their phone. We buy homes, rent them out, and provide a way for anyone to invest in these rental properties from our app. We focus on getting things done and creating value. We don't email (we're on Slack). We don't do big or long group meetings, and we use our Macs and Slack to build incredible products.