Service Advisor

Company

Wilkins Recreational Vehicles

Service Advisor

• $50,000.00 - $80,000.00 (commensurate with experience).
• Eligible for bonus program.
• Medical, Dental, and Vision Insurance with multiple options.
• 401K and Employer Matching Program
• PTO/Sick Time
• Voluntary Benefit Program
• Employee Referral Program
• Employee Discount
• RV Borrowing Program

• Oversees the entire customer service experience from the point of setting the appointment to finalizing the customer bill.
• Greets, establishes, and maintains a positive rapport with customers.
• Assists customers in determining needs; promotes our products accordingly.
• Estimates cost of repair and prepares itemized service order.
• Initiates service orders, secures the customer’s signature, and closes when completed.
• Develops a keen understanding of all of our products and services.
• Understands effective service sales processes and actively seeks sales opportunities.
• Maintains good communication with customers and follows up after work is completed to ensure satisfaction.
• Understands customer’s needs, committed to exceed customer expectations every day.
• Complies with all company policies and procedures.

• A minimum of 2 years’ experience in a customer service role is preferred but not required.
• Motivated individual who enjoys working in a fast-paced environment.
• Professional appearance.
• Strong work ethic.
• Professional conduct.

We are the #1 RV Dealer in New York State!

Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania.