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Customer Support Team Lead – L1 Operations & Coaching
Job in
New York, New York County, New York, 10261, USA
Listed on 2025-12-06
Listing for:
Cryptio
Full Time
position Listed on 2025-12-06
Job specializations:
-
Customer Service/HelpDesk
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
A leading fintech company is looking for a Customer Support Team Lead in New York. In this role, you'll oversee the L1 Support team, ensuring high-quality customer interactions. Responsibilities include managing scheduling, coaching team members, and monitoring performance metrics. The ideal candidate will lead with strong organizational and communication skills, and have experience in a customer support setting. Opportunities for remote or hybrid working are available, along with competitive holidays and wellness benefits.
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