Guest Services Lead Supervisor

Location: New York
Guest Services Lead Supervisor
** Department****:
** Guest Services  
** Reports to****:
** Guest Services Manager  To excel in this role, candidates must possess a genuine passion for service, strong teamwork abilities, adaptability, effective communication skills, a guest-centric approach, problem-solving capabilities, and keen attention to detail. These attributes are essential for creating unforgettable experiences and maintaining a positive atmosphere for our guests. Joining our team promises not only a fulfilling experience but also an opportunity to make a meaningful difference in the lives of our guests and contribute to the success of Barclays Center.
** Strong Teamwork Abilities:*
* ** Effective Communication

Skills:

*
* *
* ESSENTIAL DUTIES & RESPONSIBILITIES:

What You Will Do
** Participate in hiring events lead by Human Resources to interview and hire new employees for the Guest Services department. breaks, tasks, Train staff in basic guest service skills. Actively monitor staff interactions with Barclays Center guests at all events to ensure high level of guest satisfaction and guest service.

Provide leadership and guidance to staff. Serve as mentor/coach to all Guest Services employees. Effectively escalated employee issues to Guest Services Managers. Work with department managers and Human Resources to resolve employee issues in a timely manner. in providing the basics of service tasks such as covering elevators shifts, providing wheelchair escorts, Work with Security to ensure that all suites are empty of guests and lost items at the conclusion of every event.

Establish standards to deliver excellent customer service skills and positive attitude when interacting with guests, vendors, & employees.

Complete all assigned tasks within the guidelines & deadlines set by Guest Services Managers.
** CANDIDATE PROFILE:
Who You Are
** A minimum of 2 years of related work experience; preferably 1 year in the sports and entertainment field. 2 years’ experience leading teams.

Reliable, punctual, and regular in attendance with good communication skills.

Must have the ability to read, write and understand English in a working environment.

Ability to lift 50 or more pounds

Ability to push/pull up to 200 pounds.
** KEY

COMPETENCIES:

Skills You Possess
** Ability to take direction well and work well with others.

Have exceptional interpersonal and telephone skills. Perform a variety of duties, often changing from one task to another, without the loss of efficiency or composure.

Ability to memorize, recollect, and quickly retrieve relevant information.
** Barclays Center/Legends Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Barclays Center/Legends Global may require an employee to perform duties outside his/her normal description.
** Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.
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