Customer Service Specialist II

Location: New York
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Job Description # Customer Service Specialist IIApex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please email an updated copy of your resume to
** Jordan at
****** if interested and qualified.
** Project

Description:

** As a Customer Service Specialist II you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Service Specialist II joining our team to provide support via the telephone and/or Internet to resolve routine issues and respond to customer inquiries. You will be answering inbound phone calls from Medicaid Providers for billing or enrollment. These calls are not scripted;

there is knowledge to be learned to understand and help the providers with their Medicaid claims.
* Takes and processes transactions by telephone, internet and correspondence from customers and representatives
* Enters and maintains database records of customer profiles and prepares and maintains status reports
* Acts as liaison for customers
* Maintains knowledge of company products and customer service processes

* Education:

High School Diploma or GED

* Required Experience:

2+ years of customer service experience
* Required Technical

Skills:

+ Strong Microsoft Office skills (Word, Excel, PowerPoint)
* Required

Skills and Abilities:

+ Strong telephone and verbal communication skills  + Customer focus and adaptability to different personality types  + Ability to multi-task and manage time effectively

* Location:

Hybrid and on-site at Riverview Center, Menands, NY
* US Citizenship Required
* Health* Dental
* Vision* Life Insurance;
Short Term Disability
* Hospitalization Coverage
* Direct Deposit
* Weekly Pay Periods
* Training and Development Programs
* 401k* Referral Program
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