Customer Service Rep Bilingual Part Time L1-2 Polish, Russian, Cantonese Mandarin​/Korean

Customer Service Rep Bilingual Part Time L1-2 Polish, Russian, Cantonese Mandarin and/or Korean

Apply for the Customer Service Rep Bilingual Part Time L1-2 role at Con Edison
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Base pay range: $26.00/hr - $26.00/hr
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This position offers opportunities for professional growth and advancement. Part‑time training will be provided. Only applicants who are bilingual in English and at least one of the following languages—Polish, Russian, Cantonese, Mandarin, or Korean—will be considered.

• Take multiple calls throughout the workday, assisting customers with all inquiries including electric and/or gas emergencies and billing explanation.
• Utilize various computer‑based systems to access customer accounts and input transactions.
• Analyze customer accounts to address any billing inquiries.
• Work part‑time as a Customer Service Representative.
• Hybrid work schedule; hybrid work is subject to change.
• Attend part‑time training at various work locations.
• Work at Customer Operations Call Centers at various locations.
• Bilingual in English and at least one of Polish, Russian, Mandarin, Cantonese, or Korean.

• High School Diploma/GED

• Ability to follow direction and collaborate effectively within team environments.
• Experience using PC‑based information systems to analyze customer account data.
• Phone interaction skills; responsive, productive, and professional manner.
• Outstanding customer service and effective communication.
• Proficient bilingual in Polish, Russian, Korean, Mandarin, and/or Cantonese.
• Bilingual candidates must pass a language performance test.

• Other: n/a

• Sit or stand to answer a phone for the duration of the workday.
• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday.
• Possess manual dexterity and the ability to use hands for the duration of the workday.
• Work rotating shifts, including nights, midnights, weekends, and holidays.

• The selected candidate will be assigned a System Emergency Assignment and will be expected to work non‑business hours during emergencies, which may include nights, weekends, and holidays.
• All applicants must pass all required placement exams.
• Prolonged sitting while answering phones at a computer terminal for the majority of the workday required.

Entry Level