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Lead, Customer Support — SaaS Fintech Operations
Job in
New York, New York County, New York, 10261, USA
Listed on 2025-12-13
Listing for:
Kubelt
Full Time
position Listed on 2025-12-13
Job specializations:
-
Customer Service/HelpDesk
Technical Support
Job Description & How to Apply Below
A leading fintech company is looking for a Customer Support Team Lead in New York to oversee its Level 1 Support team. This role involves managing day-to-day operations, coaching team members, and ensuring a high standard of customer service. Ideal candidates have experience in a SaaS environment, strong organizational skills, and a passion for fostering a collaborative team culture. Join us in shaping an exceptional customer experience and enjoy extensive benefits, including additional annual leave and a wellness budget.
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