Guest Services Lead Supervisor

Join to apply for the Guest Services Lead Supervisor role at Barclays Center
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Position Title: Guest Services Lead Supervisor

Department: Guest Services

Reports to: Guest Services Manager

FLSA Status: Non‑Exempt / Part‑Time Hourly

Union Code: Non‑Union

Minimum Pay Rate: $25.00/hour

Maximum Pay Rate: $25.00/hour

Congratulations on taking the first step toward embarking on an exciting new adventure at Barclays Center! At Barclays Center, we’re more than just a venue – we’re a dynamic community driven by a shared passion for creating unforgettable live experiences. We’re dedicated to nurturing our team members and empowering them to thrive in an environment where innovation, collaboration, and a love for sports entertainment intersect.

If you’re someone who lives and breathes events, fueled by an unwavering passion for creating magic in every moment, then we want you to join us in shaping the future of live entertainment. Come be a part of our vibrant community, where every day offers the chance to inspire, innovate, and make memories that last a lifetime.

We understand that it is important for you to know what our values are to determine if they align with yours. Our four company values, Care, Integrity, Accountability and Growth Mindset, are reflected in everything that we do here at Barclays Center. From the interview process to employee recognition, we make certain to incorporate our four values.

• Desires to exceed guest expectations and create unforgettable experiences.
• Enjoys demonstrating enthusiasm and dedication in providing exceptional service.
• Wants to make every interaction memorable and positive.

• Enjoys collaborating effectively with colleagues and partners.
• Likes building and nurturing strong relationships within the team.
• Values the importance of teamwork in achieving shared goals.

• Enjoys handling unexpected challenges with flexibility and composure.
• Wants to quickly adjust to changes in the environment to ensure guest satisfaction.
• Thrives in dynamic and fast‑paced work environments.

• Desires to listen attentively and respond empathetically to guests and colleagues.
• Enjoys conveying information clearly, confidently, and with warmth.
• Wants to communicate with clarity and precision to ensure understanding.

• Values putting guests at the center of all actions and decisions.
• Likes anticipating guest needs and consistently exceeding expectations.
• Wants to create a welcoming and positive atmosphere for all guests.

• Desires to identify and resolve issues creatively and efficiently.
• Enjoys handling guest concerns with empathy and professionalism, turning challenges into opportunities.
• Likes taking initiative to address potential problems before they escape.

• Wants to pay close attention to details that contribute to guest satisfaction.
• Enjoys ensuring every aspect of service delivery is meticulously executed to maintain high standards.
• Desires to take pride in delivering flawless experiences through meticulous attention to detail.

• Provide direction to foster and maintain a pleasant, friendly, and professional demeanor with guests and staff at all times. Responsible for maintaining a fun, friendly, and safe environment in assigned sections.
• Participate in hiring events led by Human Resources to interview and hire new employees for the Guest Services department.
• Deploy staff for assigned events and posts. Assign appropriate rest/meal breaks, tasks, and elevator shifts.
• Train staff in basic guest service skills. Actively monitor staff interactions with Barclays Center guests at all events to ensure high level of guest satisfaction and guest service.
• Provide leadership and guidance to staff. Serve as mentor/coach to all Guest Services employees.
• Administer appropriate performance reviews, counseling and disciplinary documentation as needed to ensure compliance with Barclays Center company/department policies in accordance with the Union contract.
• Effectively elevate…