Customer Success Manager

As a Customer Success Manager, you must be self-motivated and proactive as you grow revenue and drive adoption of the Bidease Platform through strategic account management and relationship building. You will be responsible for growing current revenue alongside the sales and media buying teams by communicating and working with clients to identify and meet their business objectives, and ensure success as they adopt a new platform.

From training them on Bidease usage, DSP strategy, and optimization to strengthening client relationships, you’ll become an integral part of your client’s digital strategy. This is a junior-level position.

• Collaborate with cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience.
• Work closely with the Media Buying team to help them understand client objectives and goals to create the best media buying strategy for each new client.
• Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization.
• Work closely with the Media Buying and Sales teams to drive revenue and enhance the performance of client campaigns.
• Educate clients on new platform features, DSP partners, services, and relevant practices.
• Educate and grow the programmatic buying knowledge of clients.

• Collaborate with cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience.
• Work closely with the media buying team to help them understand client objectives and goals to create the best media buying strategy for each new client.
• Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization.
• Work closely with the media buying and sales teams to drive revenue and enhance the performance of client campaigns.
• Educate clients on new platform features, DSP partners, services, and relevant practices.
• Educate and grow the programmatic buying knowledge of your clients.

• Medical, Dental, & Vision coverage
• Unlimited PTO
• 10 Sick Days per year
• Internet, Cell Phone, and Gym stipends
• Annual education stipend to support your continued professional growth
• Paid Parental Leave (14 weeks Primary / 7 weeks Secondary)
• 401k and Retirement Planning
• HSA and FSA
• $200 commuter stipend for employees commuting into the NYC office
• $500 Office Stipend for you to customize your workspace
• As we are a rapidly expanding company, we are constantly looking into the most competitive benefits to offer our people. This list will continue to evolve!
• The chance to make a huge impact on a rapidly growing company that Fortune Magazine recognized as one of America’s Top 500 Most Innovative Companies

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