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CX Team Lead - Fintech Support
Job in
New York, New York County, New York, 10261, USA
Listed on 2025-12-21
Listing for:
Rain
Full Time
position Listed on 2025-12-21
Job specializations:
-
Customer Service/HelpDesk
Technical Support, HelpDesk/Support -
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Location: New York
A financial technology company in New York, NY is seeking a Customer Experience (CX) Team Lead to shape and scale support delivery for users. You will oversee a team handling customer interactions through chat, email, and phone, while monitoring key metrics to drive improvements. The ideal candidate has 3-6+ years in customer support, with a passion for empowering teams and enhancing customer satisfaction.
This role offers a hybrid work environment and competitive benefits, including high medical coverage and unlimited PTO.
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