Home Care Inbound Sales Coordinator

Join to apply for the Home Care Inbound Sales Coordinator role at Personal Touch Home Care
.

Brooklyn, NY

$28.00/hr - $31.00/hr

Personal Touch Home Care has 50 years of dedicated service to our communities. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members.

• Employee Recognition Programs:
  We acknowledge and celebrate your contributions.
• Comprehensive
  
  Health Benefits:
  
  We offer an inclusive package with Medical, Dental, Vision, Accident, and Long-Term Disability Coverage to ensure access to quality medical care while promoting overall wellness.
• Generous Paid Time Off:
  We provide generous paid time off to ensure you can recharge and return to work refreshed, leading to greater productivity and job satisfaction.
• Retirement Benefits:
  We offer a 401k plan to secure your financial future and help you save for retirement.
• Life Insurance:
  We offer company paid life insurance providing peace of mind and financial protection for you and your loved ones.
• Mileage Reimbursement:
  We make sure you're compensated for your business travel.
• Opportunities for Professional Growth and Development:
  Empowering you to thrive and grow.
• Employee Assistance Program:
  Supporting the well-being of you and your family.
• Perks Program:
  Exclusive deals and offers on products, services, and experiences you need and love.

The Inbound Sales Coordinator will serve as the first point of contact for prospective clients and caregivers, managing inbound inquiries, and supporting the sales team. This role requires strong communication skills, attention to detail, and the ability to coordinate effectively across departments to ensure smooth onboarding and client satisfaction.

• Inbound Inquiry Management:
  Respond promptly to calls, emails, and online inquiries from patients, families, and caregivers in a timely and professional manner.
• Consultative Support:
  Use a customer-focused approach to assess client needs, explain home care services, and guide them through the enrollment process.
• Scheduling Coordination:
  Assist in organizing and scheduling meetings/consultations, caregiver interviews, and follow-up appointments.
• Documentation & Compliance:
  Maintain accurate records of client interactions, service requests, and compliance documentation.
• Sales Team Support:
  Collaborate with the sales team to track leads, update CRM systems, and prepare reports.
• Customer Relationship Management:
  Build rapport with clients and caregivers, ensuring a positive experience from initial inquiry through service delivery.
• Cross-Department
  
  Collaboration:
  
  Work closely with Intake, clinical, and operations teams to ensure seamless onboarding and service execution.

• Exceptional customer service and professional demeanor.
• Excellent communication skills including active listening.
• Ability to act with integrity, professionalism and confidentiality.
• Proficient with Microsoft Office Suite and other related software.
• Solid problem-solving skills.
• Excellent interpersonal and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks; excellent time management skills.
• Able to multitask efficiently and effectively.

• Prior experience in sales, customer service, or healthcare administration / Special Needs OPWDD population (home care experience preferred).
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Ability to work independently while contributing to a team-oriented environment.

• Able to read 12 point or larger type.
• Must be able to hear adequately with no more than an amplifier on the phone and to speak in a manner understood by most persons.

Entry level

Full-time

Other

Hospitals and Health Care