Lobby Ambassador

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Salary: $27 - $27.50 / hour

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

The Lobby Ambassador program is responsible for responding to and delivering all aspects of lobby operations through a hospitality lens; offering continuous attentive service and creating an exceptional employee and guest arrival and departure experience within the Wells Fargo Administrative location at 30 Hudson Yards. You will be a collaborative partner who is confident and comfortable with our processes and tools.

You will establish trust based relationships and will establish yourself as a key owner of the lobby team.

• Responsible for greeting and engaging all Clients, Guests, Vendors, and Associates entering the Wells Fargo Lobby at 30 Hudson Yards.
• Display an energetic, friendly, and approachable demeanor at all times.
• Greet and escort all high touch clients to their meeting destination on the managed floors. Job involves periodic walking and will require standing for long periods of time.
• Managing closely all activity in the internal visitor greeting process. Direct each guest through the appropriate check-in process.
• Build trusting relationships with Security, Executive Detail, Executive Support, and Facility teams.
• Act as first point of contact for all activities and emergencies in the lobby, remaining alert at all times. Serve as point person, taking ownership of any challenges that may arise within the Lobby operation, resolving them, or following escalation procedures as required.
• Follow all responsible post orders to ensure only invited and registered guests gain entry to building.

• Flexible and willing attitude and enjoys being part of a team.
• Passionate about great customer service and ensuring employees / visitors have a positive experience when entering the building.
• Ability to quickly establish positive and productive relationships with colleagues, building vendors, and the firm’s employees and guests.
• Must have a positive attitude with the ability to remain flexible and patient in high-pressure scenarios.
• Able to remain mobile and/or standing for extended periods during workday.
• Inquisitive mind-set that takes pleasure with investigating issues to get them resolved quickly.
• Experience in a client service / reception position preferred.

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA. Applications are accepted on an ongoing basis.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.