Universal Banker

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Universal Banker

Retail

Assistant Branch Manager

In-office (Locations):
Queens

$20 – $25 per hour (Posted salary ranges do not include incentive compensation or any other type of remuneration).

In 1948, Carver Federal Savings Bank was founded in New York City to serve African‑ and Caribbean‑American communities that had been excluded from mainstream financial services. More than 65 years later, we remain dedicated to community development and financial inclusion. We are publicly traded and among the largest African‑American‑managed banks in the country. Based in Harlem, we primarily serve low‑to‑moderate‑income communities in the New York City metro area.

We reinvest more than 80% of our deposit base back into the communities we serve. As we look to the future, Carver seeks to grow and become a premier financial institution, fueled by exceptional products, services, technology, and customer experience. That is where you come in.

The Universal Banker responsibilities include acquiring new clients and cross‑selling community outreach/development. They are required to understand, enforce and be coached on the Bank’s sales process. They are also responsible for processing customer transactions as well as informing customers about a variety of Bank products and services. Universal Bankers must be able to interact with customers in a professional and knowledgeable manner.

• Acquire new clients – demonstrate growth by acquiring new customers through outbound calling, engaging customers, and following through on teller referrals.
• Cross‑sell additional products and services to existing customers.
• Customer outreach/development – schedule appointments and perform on‑site visits or outbound telephone calls to community members/businesses to discuss financial solutions; a minimum of two visits/calls with community organizations per week.
• Follow up with customers’ post‑account opening at the following intervals: 2 days, 2 weeks and two months.
• Fulfill customer service requests to ensure customer satisfaction and retention.
• Identify sales opportunities by turning a service issue into a sale (especially life‑event changes).
• Promote alternate channel delivery (Online Banking, Debit Card, ATM) making day‑to‑day banking more convenient for customers.
• Responsible to perform service behaviors as measured in the bank Customer Service Shopper Program, toward the achievement of maximum customer satisfaction and the highest branch ratings.
• Process customer transactions face‑to‑face, such as cashing checks and handling deposits, withdrawals, money orders, and cashier’s checks.
• Provide exceptional customer service in response to customer needs and requests.
• Adhere to all applicable laws, regulations, bank policies and procedures, including the Bank Secrecy act, Anti‑Money Laundering laws, Office of Foreign Asset Control requirements and other regulatory requirements.

• Open new financial relationships.
• Deepen existing financial relationships through cross‑selling.
• Sales referrals to internal partners (e.g., Lending Group, Investment Group).
• Set appointments for account reviews.
• Outbound telephone calling.

• High School diploma or equivalent.
• Minimum of two years in a sales position preferred.
• Ability to make sound judgments based on given information.
• Excellent communication and interpersonal skills.
• Prior experience working with the general public required.
• Prior experience in retail or cash handling roles.
• Computer savvy.
• Must be customer‑focused.
• Must detail‑oriented and able to work with numbers quickly and accurately.
• Basic accounting knowledge is a plus.
• Adheres to sales processes and action plans.
• Listens to and acts upon instructions.
• Demonstrates accountability.
• Excellent verbal communication, interpersonal and problem‑solving skills.
• Team oriented.
• Microsoft Excel and Word experience preferred.

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