Part-Time Specialist, Hospitality & Resident

Part-Time Specialist, Hospitality & Resident Experience

Beam Living is a multi-family residential property management company that elevates, oversees, and supports communities throughout New York City. A Blackstone‑owned portfolio company, our goal is to create fulfilling places to work, live and grow.

As a Part‑time Resident Services Specialist on the Resident Services team, you’ll be responsible for helping residents find solutions with excellent customer service.

Base Pay Range: $24.00/hr – $24.00/hr

Location:

New York, NY | Worksite Status:
Onsite

• Submit maintenance work orders, answer general inquiries, and be a calm and welcoming presence.
• Be a friendly face that represents the company as a point person for all resident communication.
• Serve as an example of excellent customer service, delivering on our core value to “Be a Good Neighbor.”
• Provide residents with solutions to their problems using applications such as Microsoft Office, Microsoft Dynamics, and Brivo.
• “Do The Right Thing” when helping a resident.
• Handle resident inquiries through phone calls, emails, and cases.
• Use de‑escalating techniques to actively listen and respond to residents.

• A bold desire to get things done, ensuring promises are delivered.
• Strong understanding of customer service; hospitality experience is a plus.
• Ability to follow processes in a high‑volume, fast‑paced environment without compromising quality.
• A love for tackling difficult problems and doing what others won’t.
• A desire to grow and take on increasing responsibility.
• Capability to connect with others to keep the team aligned and focused.
• Analytical ability to collect and use information to solve complex problems.
• Discipline and willingness to do what needs to be done.
• Excellent problem‑solving abilities and attention to detail.
• Strong communication and interpersonal skills.
• Adaptability to new technologies and fast learning.

We know that if we take care of our team, everything else falls into place. Beam offers health insurance coverage (eligible on the first day of work), a retirement savings plan, paid parental leave, educational assistance, mental health resources, paid holidays, and paid time off.

Beam Living believes that diversity, equity, and inclusion among our teammates is critical. All employment decisions are based on individual qualifications and job requirements without regard to protected status. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.