Bilingual Call Center Representative - Spanish

Bilingual Call Center Representative - Spanish

Responsibilities

• Answer phones and respond to customer requests.
• Research billing issues and resolve customer conflicts.
• Must interact with customers via telephone, e-mail, or face to face.
• Other duties and responsibilities as assigned.

• High school diploma or GED required.
• Must be fluent in Spanish.
• Exceptional verbal and interpersonal communication skills – professional and pleasant telephone manner with the ability to listen actively and communicate effectively.
• Must be able to work in a fast paced, high call volume, often high-pressure environment.
• 1-3 years  customer service experience required, call center experience highly preferred.
• Suffolk County residency is highly preferred.
• Pre-employment physical including drug screen is required.

Annual salary is commensurate with education and experience within a range of $53-76k per year.

The Authority shall not employ relatives of employees as defined to mean an employee s spouse, child, stepchild, stepparent or direct descendant of grandparents of the employee as defined in the New York State General Municipal Law 810.