Information Clerk; Customer support​/CSR

Information Clerk (Customer Support / CSR)

Cogent Infotech is hiring for an Information Clerk for our Direct Client. We are looking for best talent for our clients.

Cogent Info Tech, a leader in consulting solutions, prides itself on delivering top‑notch services and talent to our 150+ government and 70+ commercial clients. We are currently expanding our team to support one of our key clients more effectively.

• Job title: Information Clerk
• Location: Long Island City NY 11101
• Duration: 6+ months
• Role type: Onsite
• Availability: Candidate must have open availability from 6am to 12am and be able to work weekends and holidays.

Must have previous customer service and call center experience. Requires sound knowledge of Word, Excel in addition to excellent communication skills.

Use computer databases and information technology systems to research information needed to respond to and track the progress of responses to customer inquiries. Send escalation emails and create service requests for unresolved matters that need further attention.

• Handles Heavy Incoming Call Volume

Cogent Infotech stands at the forefront of technology consulting and is recognized globally for its award‑winning services. Our headquarters are in Pittsburgh, PA, USA. We specialize in guiding enterprises through digital transformation, leveraging emerging technologies such as Cloud Computing, Cybersecurity, Data Analytics, and AI. Our mission is to provide innovative workforce solutions that address the complex challenges faced by today’s businesses.

As an ISO‑certified firm and appraised at CMMI Level 3, we are proud to collaborate with over 70 Fortune 500 companies and more than 150 federal and state agencies, delivering cutting‑edge technology solutions that drive success.

Cogent is an equal opportunity employer. Cogent will not discriminate against applicants or employees based on race, color, religion, national origin, age, sex, pregnancy (including childbirth or related medical condition), genetic information, sexual orientation, gender identity, military status, citizenship, or any other class protected by applicable law.