Passenger Service Agent; Part Time

Passenger Service Agent (Part Time)

Alliance Ground International (AGI)

Location:

John F. Kennedy International Airport, NY

Job No.: 000431

Expiration:
January 7, 2026

Compensation: $20.50 per hour

Job Description

From check‑in and bag drop to boarding gates and arrivals, the Passenger Service Agent ensures our traveling customers are kept well‑informed and in the right place at the right time. Following safety, security, and airline‑specific procedures, you put our customers – and their customers’ needs – at the heart of everything AGI does. This customer‑facing role has a goal of providing first‑class customer service to each traveler we encounter.
If you are friendly and outgoing with a focus on outstanding customer service, let your career take off with AGI.

Qualifications & Requirements

• Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.
• Must have authorization to work in the United States (as defined by the Immigration Reform Act of 1986) or in Canada (as defined by the Immigration and Refugee Protection Act of 2001).
• Must complete SIDA training to obtain airport authority identification security.
• Preferred:
  One+ year of relevant experience; airline experience is preferred, and previous face‑to‑face customer service experience is also a plus.

Physical Requirements

• Must be able to lift, carry, push, pull, and move items of 70 pounds and/or more regularly and repetitively lift weights of 40–50 pounds on raised surfaces.
• Must be able to stand for extended periods of time.
• Must be able to carry heavy items up and down jetway stairs.
• Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment.

Job Responsibilities

• Provide exceptional customer service per AGI and airline‑specific standards to ensure customer satisfaction at every step of their journey.
• Ensure safety and security is never compromised.
• Handle customer interaction with class, efficiency, effectiveness, and professionalism at the ticket counter and gate.
• Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges.
• Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities.
• Provide knowledgeable answers to inquiries regarding flight schedules, fares, and other questions, providing passengers with general travel information.
• Meet aircraft at gate or loading area; perform duties in the departure lounges or at boarding gates for en‑planing and de‑planing passengers, check tickets and documents for validity, and complete all necessary arrangements for accommodating passengers’ reservations, standbys, and luggage.
• Determine flight close‑out time and prepare, complete, and check various flight forms for accuracy and complete post‑departure procedures.
• Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors.
• Follow procedures for passengers regarding the acceptance of Dangerous Goods.

Safety, Security and Compliance

• Take reasonable care for the health, wellbeing, safety, and security of themselves and others.
• Cooperate with manager/supervisor to comply with legal requirements imposed on the company.
• Not intentionally or recklessly interfere with or misuse company-provided items in the interests of health, wellbeing, safety, security, or welfare reasons.
• Inform manager/supervisor of any work situation, equipment, or activity that represents a serious or immediate danger.
• Report any hazards, near‑misses, incidents, accidents, or dangerous occurrences to manager/supervisor and follow company and carrier safety and security procedures.
• Conduct work in accordance with information and training provided and specific health, wellbeing, safety, and security rules or procedures.
• Fully understand AGI Health & Safety and…