Area Support Representative

Area Support I Representative

Location:

US-NY-New York

Company:
Canon U.S.A., Inc. | Requisition  | Category:
Field Service | Position Type:
Full-Time | Workstyle:
Full-Time On Site

Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction. Requires flexibility to provide coverage at many sites throughout the region.

• Promptly informs supervisor of potential problems or customer concerns.
• Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
• Strong focus on providing good customer service.
• Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
• Collaborates with multiple account teams to ensure a smooth transition of responsibility with minimal impact to client services.
• Copy/Print Production/Copy Center:
  • Responsible for prompt and accurate reproduction of all print requests.
  • Reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre-delivery quality control check.
  • Receives, logs, delivers and tracks all activity for reporting purposes.
  • Responds to customer requests.
  • Performs routine upkeep and basic maintenance of equipment.
  • Records and tracks customer inquiries and fulfillment of requests.
  • Performs daily convenience care functions as needed.
• Mail/Courier Services:
  • Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail.
  • Tracks courier and accountable items (Fed Ex, UPS, Certified Mail, etc).
  • Researches and routes unidentified and generic mail. Receives, logs, delivers and tracks messenger items.
  • Responds to customer requests.
  • Performs routine upkeep of equipment.
  • Records and tracks customer inquiries and fulfillment of requests.
• Reception/Office Services:
  • Responsible for performing general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, entering data into computer.
  • Responds to customer needs and requests, accepts deliveries and sets up food and beverages for meetings.
  • May also be responsible for copy/binding/copier maintenance.
• File Room/Records File Services:
  • Ensures all filing assignments from the current and previous day have been filed.
  • Creates, maintains, updates, and monitors files, file database and file rooms.
  • Coordinates special projects and other functions assigned by client contact and Site Manager.
  • Ensures all file rooms are intact at all times.
• Device Maintenance:
  • Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location.
  • Follows daily, established maintenance processes and procedures.
  • Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.
  • Evaluates equipment issues and notifies service department if unable to resolve.
  • Delivers paper.
  • Assists end-users in basic functionality of equipment.
  • Records meter reads.
  • Maintains service activity reports.
  • Monitors supplies and restocks inventory.
• Shipping/Receiving:
  • Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.
  • Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures.
  • Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory.
• Inventory Services:
  • Processes and monitors all inventory movement within assigned responsibilities, locations and organizations.
  • Analyzes ongoing activity of inventory.
  • Assists in identifying slow moving and obsolete inventory or when inventory levels are low.
  • Monitors and communicates status of inventory.
  • Initiates, conducts and reports on Physical Inventories.

Please note:

this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

In accordance with applicable law we are providing the anticipated base salary for this role: $17.20 to $23.37 per hour

• HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
• Basic computer skills/technical knowledge.
• Ability to work OT as needed.
• Ability to lift up to 50 lbs.
• Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
• Good customer service and communication skills.
• Ability to multitask and prioritize in order to meet deadlines.
• Must be willing to learn new skills and interact with new teams on a regular basis.
• Ability to work with minimal supervision.
• Required to take all necessary…