Collections Representative- Queens NY

Location: New York

Collections Representative
- Queens NY page is loaded## Collections Representative
- Queens NY locations:
6221Q-Royal Waste Services Queenstime type:
Full time posted on:
Posted Yesterday job requisition :
R-93551

WASTE CONNECTIONS, Inc. (NYSE: WCN) – We are the leading provider of sustainable waste and recycling solutions serving the New York City metropolitan area. With a commitment to customer service, environmental responsibility, and operational excellence, we are proud to support local communities while helping clients manage waste more efficiently. Join our growing team and be part of a mission-driven company making a real impact.
** Job Description
** Royal Waste has an immediate opening for a Collections Representative based in Queens, NY. We are seeking a detail-oriented and results-driven professional to join our team in-office, five days a week. In this role, you will be responsible for making a high volume of outbound collection calls on delinquent accounts, taking customer payments over the phone, setting up payment arrangements, and resolving service or billing-related issues.

This position requires excellent communication skills, strong problem-solving abilities, and a customer-focused approach to managing delinquent accounts.
*
* Schedule:

** Monday–Friday, in-office
*
* Hours:

** 8:00 AM – 5:00 PM
** Pay rate**:
Starting $25.00-$28.00( depending on relevant experience)
** Key Responsibilities
*** Monitor and follow up on past-due accounts to ensure timely resolution
* Contact customers via phone, email, and written correspondence to collect outstanding payments
* Make 70–80+ outbound calls daily on delinquent accounts, managing automated call systems
* Collaborate with managers and departments to strategize and execute monthly collection plans
* Maintain accurate notes in customer portfolios
* • Negotiate payment plans and settlements within company guidelines
* Provide assistance with online payments
* Meet or exceed collection targets and departmental goals
* Handle difficult customer interactions and escalate calls when necessary
* Report results to management
** Qualifications & Skills
*** High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
* Proficiency in Microsoft Office (Word, Excel, Outlook) and collections software
* 1+ years of experience in collections, accounts receivable, or a related customer service role
* Strong negotiation and problem-solving skills
* Excellent verbal and written communication abilities
* Ability to work independently and collaboratively in a fast-paced office environment
* Strong attention to detail and ability to handle confidential information
** Benefits:
*** Competitive salary with performance-based incentives.
* Comprehensive health, dental, and vision insurance.
* 401(k) retirement plan with company match.
* Paid time off, holidays, and sick leave.

If you are a motivated professional with a passion for collections and customer service, we encourage you to apply today!
* Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.*# Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees.

OUR PEOPLE MEAN EVERYTHING TO US  Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you.

We appreciate that you are a person of integrity who takes pride in the work you do.#
** Our Opportunities
** BUILD TALENT FROM WITHIN  People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future.

LET’S REALIZE YOUR GOALS TOGETHER  Bring your passion to succeed and you’ll quickly discover that great opportunities are all around you. At Waste Connections, you’ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve.
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