Front End Supervisor

Location: New York

Position Title:

Front End Supervisor

Department:
Sales

Supervisor:
Branch Manager

FLSA:
Non-exempt

Position Summary

Supervises Cashiers, Front-End Loaders, Checkers and U-Boat Retrieval.

Essential Functions

• Supervises, trains and evaluates cashiers, front-end loaders, checkers and U-boat retrieval.

• Ensures friendly, efficient and professional customer service.

• Ensures compliance with established sales and security policies and procedures.

• Investigates and resolves customer complaints in a timely and professional manner.

• Assists customers with product location and detailed information when needed.

• Plan and prepare work schedules to include lunch and vacation.

• Performs cashier “check-outs” and operates register, when needed.

• Performs Supervisor functions of voids and returns, price adjustments, IOUs (F-6) vs. invoicing and cancels transactions.

• Assists checkers in comparing customer receipts to items on cart to avoid losses.

• Efficiently uses industry specific software to resolve customer inquiries, price checks, inventory queries and price discrepancies

Other Responsibilities

• Performs other work-related duties as required and assigned.

Education, Experience and Skills Required

• Bachelor’s Degree, OR

• High School Diploma of GED with at least 4 years experience in customer service or related field, OR

• Any appropriate combination of education and experience.

• Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.

• Ability to effectively present information and respond to questions from managers, clients, and general public

• Ability to calculate figures, and amounts such as discounts, interest, proportions, percentages, area, mass and volume.

• Effective oral and written communication skills.

• High level of interpersonal skills to handle sensitive situations.

• Commitment to company values and strong customer orientation.

• Computer Literacy

Physical Requirements

• Lift/Carry Abilities(measured for maximum or average load)

• Lift – 50 lbs

• Carry strength (50’ or less) – 50 lbs

• Frequent lift/carry (> 12x/hour) – 50 lbs

• Constant lift/carry (> 30x/hr) – 20 lbs

• Physical Aptitudes (rated based on level of skill involved)

• Agility/dynamic balance%

• Finger dexterity –%

• Manual dexterity – 80 – 100%

• Posture Tolerance (rated based on frequency or time involved)

• Stand/walk – constantly

• Reach above shoulder level – occasionally

• Twist/turn head – occasionally

• Bend over/stoop – occasionally

• Climb steps/ladder – occasionally

• Kneel/squat - occasionally

Work Environment

• For the most part the ambient will be room temperature, due to proximity of work-station to the exit doors, room temperature may change according to the season and the level of activity at the store.

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