More jobs:
Bank User Support
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-01-01
Listing for:
Corevo IT
Full Time
position Listed on 2026-01-01
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Japanese Bank User Support
Location:
NYC – Hybrid (2 days on-site)
Employment type:
Full-time
Seniority level:
Entry level
Job function:
Information Technology
- Provide guidance and explanations of how to use the new system to customers
- Respond to customer inquiries about the migration process via phone and email
- Update materials such as migration guides, FAQs, and support documentation addresses to the customers
- Track customer migration progress and conduct follow-ups to ensure smooth transitions
- Escalate technical issues or concerns to internal teams and coordinate resolutions
- Collect customer feedback and share suggestions to improve processes and services
- Document support interactions and prepare reports on migration activities and customer experience
- Japanese:
Professional level - English:
Professional level - Experience in customer support
- Financial domain experience
- Strong verbal and written communication skills (mostly Japanese) with customer interaction experience
- Entry level
- Full-time
- Information Technology
- IT Services and IT Consulting (Industry)
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