Customer Service Reps

Williamsville, NY

West Herr Toyota in Williamsville, NY needs to hire a BDR who will report to the BDC Manager. This position performs duties associated with supporting the dealerships service department in all aspects of enhancing customer service and streamlining communication. We aim to optimize service operations, increase customer satisfaction, and foster ongoing relationships with clients.

We offer:

• $17 - $20/hour depending on experience
• Medical, Dental, and Vision Insurance
• 401(k) retirement planwith matching contributions
• Vehicle purchase program
• Comprehensive employee recognition programs
• Opportunity for advancement

Essential Duties and Responsibilities include the following:

• Call, text, and email customers with a quality response in a timely manner.
• Efficient and Effective Appointment Scheduling
• Follow up on Service Inquiries
• Ensure a smooth process for customers bringing in their vehicles for maintenance or repairs.
• Promote full transparency in all aspects of our process.
• Involve Supervisor/Manager immediately in any situation that escalates negatively.
• Adhere to West Herrs Core Values:
  Empathy, Integrity, and Teamwork
• Perform other related duties as required and assigned to meet business needs.

Qualifications/Requirements - BDR:

• Effective oral and written communication skills,
• Excellent interpersonal skills.
• The ability to remain organized in a dynamic environment, positive attitude.
• Be a team player with the BDC and Service Department and the Group as a whole.
• Please upload your resume and also apply at
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment testing to include background checks, MVR, and drug screening.

Why West Herr?
Its a perfect opportunity to join a fast-growing expanding organization. Today we represent 25 brands with over 39 locations in the Buffalo, Rochester & Syracuse area. Our company is family oriented, locally owned and operated since 1950. Plus, we have been named Buffalos Business First Best Places to work every year since 2005 and have received the Better Business Bureaus business ethics award every eligible year since 1998.

We are an Equal Opportunity Employer.
All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.

Required

Preferred

Job Industries

• Customer Service