Call Center Representative

Benefits

• 401(k)
• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

At Levin's Drugs, we pride ourselves on delivering exceptional customer service. We are seeking a dedicated and customer-oriented Call Center Representative to join our team. If you have excellent communication skills, a friendly and approachable demeanor, and the desire to help customers, we want to hear from you!

As a Call Center Representative, you will be the first point of contact for our patients. Your primary responsibilities will include:

• Receiving and managing inbound calls from customers with inquiries, concerns, or requests.
• Providing accurate and comprehensive information about our products and services.
• Resolving customer issues, complaints, and inquiries in a professional and efficient manner.
• Documenting customer interactions and maintaining accurate records.
• Escalating complex issues to the appropriate department or supervisor when necessary.
• Staying up-to-date on company products, services, and policies to better assist customers.

To be successful in this role, you should have the following qualifications:

• High school diploma or equivalent (college education is a plus).
• Previous customer service or call center experience is preferred but not required.
• Excellent communication skills
• Strong problem-solving abilities.
• A positive and patient attitude.
• Ability to work well in a team and adapt to changing situations.
• Proficiency in basic computer applications.
• Proficiency in a second language (Spanish, Russian, Bengali, etc.) is highly preferred

We offer a competitive compensation package, including salary, bonuses, and benefits, which may include health insurance, retirement plans, and more. In addition, you will have the opportunity for professional growth and development within our organization.

If you are ready to embark on a rewarding career in customer service and become an integral part of the Levin's Drugs team, please submit your resume to this job post.

Join us in making a difference in the lives of our customers and delivering top-notch service. We look forward to receiving your application!