Member Services Representative

Member Services Representative – Planet Fitness

Join to apply for the Member Services Representative role at Planet Fitness
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The Member Services Representative will be responsible for creating a positive member experience by providing superior customer service to Planet Fitness members, prospective members and guests.

• Greet members, prospective members and guests, providing exceptional customer service.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers.
  • Check members into the system.
  • Process new member sign‑ups.
  • Take prospective members on tours.
  • Facilitate needed updates to members’ accounts.
• Assist in maintaining the neatness and cleanliness of the club.
• Cleaning and sanitizing all exercise equipment and Black Card spa amenities.
• Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
• Perform a comprehensive walk of all club areas, quickly fixing any safety/policy issues and addressing cleanliness concerns.

• Customer service background preferred.
• Must be 18 years of age or older.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact positively and professionally with members and co‑workers.
• Strong listener with the ability to empathize and problem‑solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent preferred.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will encounter toxic chemicals during shift.
• Moving self in different positions including bending, climbing, balancing, kneeling, crouching, and twisting to accomplish tasks.

We are here to provide a unique environment in which anyone can be comfortable. A diverse, judgement‑free zone where a lasting, active lifestyle can be built.

At PF Supreme, we’ve worked hard to become one of the largest franchisee groups in Planet Fitness, the most recognizable name in the fitness industry. We strive to create a fun and respectful environment where our team can learn and grow quickly as the organization expands.

• Free Black Card gym membership.
• Day, evening, or overnight shifts.
• Career growth opportunities.
• Discounts on merchandise sold at the club.
• Benefits including medical, 401k, and supplemental insurance.
• Discounts on movie tickets, theme parks, hotels, attractions, and more.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.