Customer Experience Specialist - PT

Overview

Avis Budget Group is seeking a Frontline Avis First Customer Experience Specialist. This role offers hourly wage plus an incentive program for delivering exceptional customer service (up to $5 additional per hour).

Step into a role where you are the face of first-class service. You will deliver a premium, personalized service that turns every rental into an extraordinary experience, from doorstep deliveries to airport arrivals. You will ensure every detail is flawless, every interaction is warm, and every customer feels valued. This is a fast-paced service environment where attention to detail, professionalism, and people skills are essential.

Whether you come from a customer service background or have experience as a valet driver, this is your opportunity to join our team.

• Act as the front-line customer experience specialist for Avis First customers, ensuring a seamless, personalized experience from delivery to collection. Communicate clearly, coordinate logistics, and deliver premium customer experience at every step.
• Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction.
• Provide a premium customer experience by delivering vehicles directly to customers.
• Collaborate with team members and management to coordinate timely vehicle delivery and collection.
• Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations.
• Greet customers warmly upon arrival, assist with luggage, and provide an overview of the rental vehicle.

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental.
• Professional, friendly demeanor with a focus on customer satisfaction.
• Strong verbal and written communication skills.
• Technologically proficient and comfortable using various mobile devices.
• Valid Drivers License.
• Must be 18 years of age and legally authorized to work in the United States.
• Ability to work in a fast-paced environment with strong multitasking and organizational skills.
• Flexibility to work various hours, including evenings, weekends and holidays.
• Willingness to work outdoors in all weather conditions.
• On-site requirement: regular on-site presence (not remote).
• Ability to lift up to 50 pounds and operate a variety of automobiles in all weather conditions.

• Bi-weekly hourly wage (New York and Puerto Rico: weekly wage).
• On-the-job training.
• Paid time off.
• Medical, dental and other insurance.
• Flexible spending account for public transportation or parking expenses (up to $270).
• Retirement benefits (401k).
• Employee discounts, including discounted car rental and discounts on Avis/Budget cars.
• Perks may vary based on full-time/part-time status and location.

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we7re moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance-driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Avis Budget Group is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

This position may be with any affiliate of Avis Budget Group.