Patient Liaison | Concierge

Overview

Concierge/Patient Liaison position at Pinnacle Multicare Center. This role involves greeting patients and visitors, assisting with inquiries, and ensuring a positive experience throughout the facility.

$20.00/hr - $25.00/hr

Between 9:00 am – 7:00 pm (Full-Time), must be flexible

Work Week Options:

• Tuesday to Saturday
• Sunday to Thursday
• Monday to Friday with Rotating Weekends

Pinnacle Multicare Center is committed to delivering exceptional patient care and customer service. This position offers an exciting opportunity to play a vital role in ensuring a positive experience for our patients and visitors.

• Patient and Visitor Assistance:
  • Greet patients and visitors with a warm and welcoming demeanor.
  • Provide assistance with general inquiries.
  • Escort patients and visitors to their destinations within the facility as needed.
• Customer Service Excellence:
  • Deliver exceptional customer service, addressing inquiries and concerns promptly and professionally.
  • Anticipate the needs of patients and visitors to ensure a seamless experience.
  • Maintain a positive and helpful attitude at all times.
• Administrative Support:
  • Assist with administrative tasks such as answering phones, scheduling appointments, and processing paperwork.
  • Maintain accurate records and documentation related to patient interactions and inquiries.
• Safety and Security:
  • Monitor entrances and exits to ensure the safety and security of patients, visitors, and staff.
  • Follow established protocols for visitor access and identification.

• Previous experience in customer service or a similar role is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational abilities with attention to detail.
• Ability to remain calm and composed in high-pressure situations.
• Familiarity with basic computer applications.
• Compassionate and patient-centered approach to service delivery.

• Vacations: 2 weeks
• Sick days
• Holidays: 10 days
• NO contribution Medical Vision and Dental for Employee ONLY
• NYS Paid Disability benefits
• NYS Paid Family Leave Benefits
• 401K with employer match
• Aflac supplemental insurance
• Growth Opportunities