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Customer Success Team Lead — Drive Retention
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-01-01
Listing for:
Tracksuit
Full Time
position Listed on 2026-01-01
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Account Manager
Job Description & How to Apply Below
Location: New York
A growing startup is looking for a mid-senior level Customer Success Team Lead (Pod Lead) to spearhead a team of Customer Success Managers. You will manage a key portfolio of accounts, drive retention, and enhance customer experiences while building strong relationships with stakeholders. Ideal candidates will have a proven track record in Customer Success or Account Management, particularly in SaaS, and will possess exceptional communication and team management skills.
Competitive remuneration and benefits are offered.
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