Customer Service and Sales Representative

Customer Service and Sales Representative

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ZZ Day and Med Spa is Manhattan’s premier destination for wellness, beauty and rejuvenation. ZZ Day Spa is the highest rated Day Spa in NYC and awarded the #1 Day Spa in NYC. ZZ Med Spa provides advanced, medical-grade beauty treatments with results that look elegantly natural.

As a Sales and Customer Service Representative, you are the front line and voice of ZZ Day / Med Spa. You’ll handle inbound inquiries and outbound outreach through phone, SMS, email, web chat, and DMs, guiding guests toward the right services—whether it’s a relaxing massage or a high-ticket aesthetic consultation.

This role has a strong sales component. You will be responsible for converting interest into booked appointments, and there will be additional commissions for successful conversion of customers.

Availability from 11am-8pm: 5 days a week

$20/hour + additional commission bonuses. Base + Commissions OTE could be $70,000+

• Answer inbound calls, texts, DMs, and emails with a friendly, polished tone
• Understand client goals and recommend appropriate services (Day Spa: massage, facial, skincare, nails, wellness | Med Spa: skin tightening, injectables, lasers)
• Book and confirm appointments for both spas
• Generate new appointments from customer lists and calling inbound leads
• Follow-up discipline - stay organized on follow-ups and individual customers' needs
• Send confirmations, prep tips, Zoom links, and day-before/day-of nudges
• Log everything:
  Keep immaculate CRM notes, next actions, and status
• Uphold brand voice:
  Warm, professional, confidential—consistent with a premium Manhattan med spa.

• 2+ years in call center, appointment setting, customer service, inside sales, or hospitality
• High EQ: you can calm nerves, build trust fast, and mirror the client’s tone.
• Process mindset: you follow scripts, test improvements, and keep tidy records.
• Schedule flexibility: some evenings/weekends to match client demand.

• Performance pay (per qualified show, per deposit; additional bonuses for target attainment)
• Benefits/Perks may include:
  Complimentary Spa Service(s), Product discounts

• Sales and Customer Representative → Sales Consultant or Team Lead (coach others, refine scripts, own KPIs).