More jobs:
R18779 Occupational Medicine Customer Service Coordinator
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-01-01
Listing for:
VillageMD
Full Time
position Listed on 2026-01-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Employer Industry: Healthcare Services
Why consider this job opportunity:- Salary up to $23.00 per hour
- Comprehensive benefits package including health, dental, life insurance, and 401k plan
- Opportunity for career advancement and growth within the organization
- Remote work flexibility with periodic in-office days
- Supportive and collaborative work environment
- Chance to make a positive impact on employer accounts and patient care
- Act as a customer service liaison for the Occupational Medicine Team, managing contacts through multiple channels
- Triage calls and emails to appropriate team members, including Sales, Operations, and Billing
- Resolve customer problems by clarifying complaints and providing appropriate solutions
- Maintain a high level of professionalism and establish positive rapport with contacts
- Collaborate with Operations site staff to assist with employer needs and troubleshoot issues
- Bachelor’s Degree in Business, Marketing, Hospitality Management, Public Health, or related field preferred
- Proven customer support experience
- Proficient in Microsoft Office (Excel, PowerPoint, Word)
- Strong understanding of Occupational Medicine services and ability to communicate effectively
- Exceptional customer service and interpersonal skills
- Experience in customer relationship management systems, preferably Salesforce
- Ability to work well independently and in a team environment
- Strong multitasking and organizational skills
- Positive attitude and ability to project enthusiasm
- Experience in a fast-paced, ever-changing environment
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