Customer Success Specialist - Connect, AWS Specialist and Partner Organization

Join to apply for the Customer Success Specialist - Connect, AWS Specialist and Partner Organization role at Amazon Web Services (AWS).

This role involves driving enterprise adoption and customer value realization for AWS Amazon Connect services by developing success strategies, frameworks, and programs. The specialist will foster strong customer relationships, influence senior stakeholders, and collect product feedback to enhance AWS services.

Key responsibilities include:

• Developing and executing success plans aligned with customer goals.
• Designing workshops and enablement programs for Amazon Connect adoption.
• Monitoring customer health and addressing risks proactively.
• Gathering customer feedback for product improvements.

Qualifications include:

• Bachelor’s degree or 5+ years in related roles.
• 2+ years in Contact Center Solutions.
• 5+ years in tech customer success or related fields.
• Fluency in English and two other languages.

Preferred qualifications:

• Experience with AWS or SaaS, especially Amazon Connect.
• Advanced degree in Business Analytics or related.

Additional details about company culture, benefits, and application process are included in the original description.