Customer Service Representative

Customer Service Representative – LAZ Parking

Join to apply for the Customer Service Representative role at LAZ Parking.

$18.00/hr – $20.00/hr

• Hiring immediately!
• Flexible Schedule
• Growth Opportunities
• Pay Active – On-demand access to earned wages, up to 50% immediately
• Paid training
• Spanish speaking preferred

The following programs are available to help support you, free of charge.

• Health Coaching & Resources – One‑on‑one coaching for all employees, whether or not you enroll in LAZ Benefits.
• Employee Assistance Program (EAP) – 24/7 confidential counseling for you and eligible household members.
• Smoking Cessation Program

• 401(k) with Employer Match
• Medical, dental, vision – 3 plan options!

LAZ Parking is one of the largest and fastest growing parking companies in the country. We operate hundreds of thousands of parking spaces across the nation and pride ourselves on being the experts in parking. Our mission is to create opportunities for our employees and deliver value to our clients. We are a PEOPLE FIRST company and we say “parking is our industry but people are our passion.”

The customer service team is the direct link between our customers, our client, and our business. Our Customer Service Representatives are essential to our success because they retain and extract more value from customers and deliver top‑notch service that cultivates loyalty and promotes referral business. This role is directly responsible for engaging with Metro North Railroad (MNR) customers to provide information in response to inquiries and notices about permit and metered parking across all MTA stations.

Primary duties include interacting with customers daily via phone and email to communicate helpful solutions, respond to customer issues, and resolve complaints in a timely manner. The CSR is also responsible for maintaining expert knowledge about the parking, maintenance, and enforcement operations across MNR stations to best serve and assist customers. Excellent communication abilities and data entry skills are essential.

This position reports to the CSR Lead.

• Greet customers by name, respond promptly, and display a caring attitude to develop rapport.
• Be professional, courteous, and tactful to customers at all times.
• Provide introductory information to new customers.
• Ensure customers are satisfied with our parking products and services.
• Alert customers to additional products or services that may be available.
• Communicate helpful solutions and provide exceptional service.
• Determine the quickest, most effective way to answer or respond to customer questions.
• Maintain expert knowledge of parking and enforcement operations and communicate accurate information about policies, rules, and regulations.
• Respond promptly to customer phone calls, voice messages, and emails.
• Guide customers through permit application, extension, and cancellation processes.
• Adhere to established policies and standardized responses for routine inquiries.
• Help customers navigate  and use company and third‑party apps and payment systems.
• Diffuse and de‑escalate potential conflicts or other difficult customer‑service challenges.
• Escalate queries and concerns that you are unable to resolve.
• Log customer contact information and enter data into the call log/tracking system.
• Maintain and update all customer accounts and databases.
• Collaborate with other customer service/call center team members to find appropriate solutions and improve customer service.
• Support LAZ/MNR field operations as required.
• Review established KPIs to improve performance and drive results.
• Perform other related duties as assigned.
• Recommend process improvements and system enhancements to Management based on guest feedback.
• Consistently live up to the LAZ Mission, Values, and Practices.

• High school diploma or GED preferred but not required.

• Strong customer service experience.
• Working knowledge of Word, Excel, and general MS Office applications.
• Parking industry experience is preferred but not required.
• Spanish speaking preferred.

• Professional and effective communication.
• Excellent phone interpersonal…