Customer Service Representative; CSR

We are seeking a friendly, reliable, and customer-focused Customer Service Representative to join our team. The CSR will be responsible for handling customer inquiries, resolving issues, and providing excellent service to ensure customer satisfaction and loyalty.

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve customer complaints and concerns in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Process orders, returns, exchanges, and account updates.
• Maintain detailed and accurate customer records.
• Escalate complex issues to the appropriate department when necessary.
• Follow company guidelines and service standards.
• Meet or exceed performance and customer satisfaction goals.

• High school diploma or equivalent (college level preferred).
• Previous customer service experience is a plus, but not required.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills and familiarity with CRM systems.
• Positive attitude and strong work ethic.

• Clear verbal and written communication.
• Active listening skills.
• Patience and empathy.
• Time management and organization.
• Team-oriented mindset.

Experience: Required
Languages: English – Advanced. Spanish – Advanced
Employment: Full-time