Overnight Team Member

Who we are
Planet Fitness is the brand of choice in the health and fitness industry, with a mission statement of providing a clean, affordable, and non‑intimidating gym environment for everyone. Our franchise opened its first location in April of 2011 in Vancouver, WA. Since then, we have expanded to 11 locations across OR and WA with an ambitious scheduled development plan over the next five years.

At Planet Fitness, we pride ourselves on building an atmosphere of positivity and inclusivity in our business. Our company culture is shaped around equity, hard work, and trust. As we believe growth comes from service excellence, our company is focused on training and developing our team to deliver the best member experience. Planet Fitness is a place for motivated team members who possess a passion for health and wellness, great customer service and hunger for growth and development.

About the role

The Overnight Team Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. They will also be responsible for closing that day’s shift and maintaining the cleanliness standards of the club. The overnight hours cover a 24/5 schedule.

• Follow the 10/5 Rule:
  Intentionally acknowledge anyone within 5 feet whether they’re coming in or leaving the club, out on the floor, or up at the front desk.
• Conduct accurate tours and info calls for prospects through memorization of specific scripts.
• Handle all front desk activities, including:
  • Personalized check‑ins for every member, guest, and prospect.
  • Address security issues at check‑ins (e.g., no photo on file) and overdue balances.
  • Answer phones in a friendly manner and assist with a variety of questions.
  • Take prospects and guests on tours, educate on membership options, and get them signed up.
  • Facilitate updates to member accounts, such as updating billing information or rewriting an agreement.
• Respond to member questions and concerns in a timely and professional manner and elevate to assistant manager or manager as needed.
• Operate tanning booths and other amenities for Black Card Members.
• Assist in maintaining the cleanliness of all aspects of the club.
• Communicate and coordinate with the day shift and overnight support positions to ensure seamless club operations.

• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and coworkers, exceeding expectations.
• Customer service background preferred.
• Basic computer proficiency.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Strong listener with the ability to empathize and problem‑solve.
• Current CPR/AED certification preferred.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work overnight shifts.
• Occasional lifting up to 50 lbs.
• Will encounter cleaning agents during shift.

This is a full‑time, nonexempt position. Days and hours can be anywhere between Monday through Sunday, 10 p.m. to 6:00 a.m., including holidays.

Compensation: $15.20 per hour.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected category.

Employees at a franchise location are employed by the franchisee and are not employees of PFHQ. PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state, and federal law.