Customer Account Specialist; Manufacturing

Customer Account Specialist (Manufacturing)

Location:

New York, NY

Base pay: $24.00/hr - $26.00/hr

Benefits: medical insurance, dental insurance, vision insurance, paid PTO.

• Competitive pay

• Cross-check invoices with purchase orders and delivery receipts.
• Ensure pricing accuracy: confirm unit prices, discounts, taxes, and totals match agreed terms.
• Prepare bills of lading.
• Keep records of customer interactions, process customer accounts and file documents.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels.
• Act as the main point of contact for clients, addressing inquiries and resolving issues promptly to ensure customer satisfaction.
• Process orders accurately and coordinate with production and logistics teams to ensure timely delivery.
• Maintain clear and effective communication with clients regarding product specifications, order status, and any changes or updates.
• Maintain accurate records of client interactions, transactions, and feedback for continuous improvement.
• Acknowledge and resolve customer complaints.
• Process purchase orders in accordance with company policies and timelines.
• Validate bills of lading to ensure proper shipment documentation.
• Coordinate with the traffic department to confirm logistics and resolve transportation issues.
• Partner with buyers and sales reps to address customer inquiries and resolve discrepancies.
• Maintain organized and up-to-date customer files and order records.

• High School Diploma.
• 2+ years of experience in billing, order management, or account support—ideally in food manufacturing or logistics.
• Exceptional attention to detail, especially with financial and shipping documents.
• Strong organizational and communication skills.
• Proficiency in billing software and Microsoft Office Suite (Excel, Outlook, Word).
• Ability to thrive in a fast-paced, cross-functional team environment.
• Proficient in MS Office Suite.
• Strong leadership qualities.

Associate

Full-time

Manufacturing, Customer Service, and Supply Chain

Manufacturing and Food and Beverage Manufacturing

Recruiting Agency:
Ajulia Executive Search
, a search firm specializing in Manufacturing, Finance, IT, Legal and Pharmaceutical positions. This is a confidential direct‑hire search.

Contact:
Jasleen