Guest Services Ambassador - One Observatory

Position: Guest Services Ambassador - One World Observatory [NYC]
Location: New York

Guest Services Ambassador - One World Observatory [NYC] page is loaded## Guest Services Ambassador - One World Observatory [NYC]locations:
One World Observatory time type:
Full time posted on:
Posted Todayjob requisition :
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** Legends Global
** is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team.

Sounds like a winning formula for you.
*** Join us*!
**** About One World Observatory
** Positioned at the top of One World Trade Center—the tallest building in the Western Hemisphere—on levels 100, 101, and 102, One World Observatory provides guests with unique, panoramic views of New York City, its most iconic sites, and surrounding waters from 1,250 feet. A customized guest experience complements the seemingly endless views—evoking feelings of the City’s signature pride, hope and determination (including special interactive experiences and dining options, plus a sit-down restaurant).

In 2016, One World Observatory received awards and recognition from the
* Concierge Choice Awards* (Winner: Tourist Attraction),
* Themed Entertainment Association* (Thea Awards for Outstanding Achievement),
* Trip Advisor* (Top U.S. Trending Summer Attraction), and
* Lonely Planet* (Favorite Online Listing).

** THE ROLE
** The Guest Services Ambassador is a highly interactive role focused on supporting the guest services desk and ensuring a welcoming environment. This position is central to the attraction’s daily operations, serving as the main point for guest information and assistance. Ambassadors play an essential role in delivering unique, memorable experiences by helping guests navigate the attraction and addressing their needs with professionalism and care.
** ESSENTIAL DUTIES AND RESPONSIBILITIES
*** Provide a high level of customer service in-person and on the phone by engaging guests, answering questions, resolving issues and providing service to ensure a great experience
* Provide general information on major landmarks, and local dining options
* Assist guests processing ticket orders and/or purchasing private tour experiences
* Ability to retain learned knowledge and offer assistance by providing operational (Observatory lay-out, experience locations) answers to all inquiries.
* Ability to follow direction and to be a team player
* Highly motivated, enthusiastic and willing to engage guests and work in a highly busy, interactive environment
* Ability to perform and present information in a concise, legible manner to our guests – must be able to speak loudly and clearly and have a commanding presence.
* Ensure safety of our guests while on tour or in your assigned areas.
* Non-traditional hours (Nights, Weekends & Holidays as necessary)
* Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training
* Performs other duties as necessary or required by management - including but not limited to documenting call information, updating customer information, producing call reports, selling admission tickets and upselling of products
* Complete other duties assigned by management
** SUPERVISORY RESPONSIBILITIES
*** n/a
** QUALIFICATIONS
* * To perform this job successfully, an individual must be able to perform each essential duty with energy…