Lifestyle Management - Dining Reservations Agent

About the company:

Ten was founded in 1998 in London, UK by Alex Cheatle and Andrew Long, driven by a clear and lasting vision: to deliver an unrivalled, personalized, and trusted service that empowers members to get the most out of life. That same commitment to excellence and meaningful service continues to guide everything we do today.

The business began providing a lifestyle concierge service to just 20 members in London. As its reputation, contacts and expertise grew, Ten’s footprint and competence grew, making it one of the leading Lifestyle Management companies in the world. Today, Ten has more than 50 corporate clients—and employee‑loyalty programs and runs private membership services for millions of members worldwide. Ten Lifestyle Group plc (Symbol: TENG) has been listed on the Alternative Investment Market (AIM) of the London Stock Exchange since November 2017.

Our vision is to become the world’s most trusted concierge service.

We are seeking a passionate, detail-oriented, and service-driven individual to join our elite team as a Dining Specialist. In this role, you will be at the forefront of crafting unforgettable culinary experiences for our discerning members. Our team of Lifestyle Managers specializes in curating bespoke travel and entertainment itineraries, and as a Dining Specialist, your focus will be on securing reservations at the world’s most sought‑after restaurants and uncovering hidden gastronomic gems.

You’ll work closely with our global network of hospitality partners to deliver exceptional dining experiences—from Michelin-starred establishments to exclusive chef’s tables and trending culinary pop‑ups. Your deep knowledge of the food and beverage industry, combined with your flair for personalized service, will ensure our members enjoy seamless, memorable moments that exceed expectations.

• Delivering outstanding customer service and personalized recommendations.
• Staying ahead of dining trends, seasonal menus, and industry developments.
• Collaborating with internal teams and preferred suppliers to meet departmental goals.
• Maintaining a sharp eye on competitor offerings and exclusive member privileges.
• Thriving in a fast‑paced environment where precision and timeliness are key.

If you have a refined palate, a love for hospitality, and a drive to create extraordinary experiences, this is your opportunity to shine.

• Manage reservation requests for domestic and international restaurants
• Serve members primarily via telephone and email, staying on calls for their full duration to ensure continuity and personalized service.
• Provide curated dining suggestions and alternatives when reservations are not possible, tailored to member preferences and account tier (UHNW vs. mass‑affluent).
• Follow up with members to confirm interest, answer questions, and finalize arrangements.

• Enforce standardized procedures for global Lifestyle Managers (LMs) submitting top‑tier dining requests, including accurate submissions, avoidance of duplicate outreach, and timely responses.
• Handle all communication with suppliers to obtain quotes or reservation details, reviewing all information before presenting it to members.
• Submit quotes and confirmations via CRM systems and ensure all member payments and supplier transactions are processed accurately through the finance team.

• Act as a primary U.S. contact for VIP and high‑touch dining requests from global offices, providing expert guidance and support.
• Manage additional specialized requests requiring deep knowledge of the NYC and U.S. dining scene, including general restaurant suggestions and trend‑based recommendations.
• Identify recurring issues or member pain points and elevate to the U.S. Partnerships Manager as needed.

• Set clear expectations with members, manage competing deadlines, and maintain ongoing communication throughout the request lifecycle.
• Always act in the best interest of the member, fulfilling requests in the most resourceful and intelligent way while following best…